Alise Longmire
Duluth
Summary
Offering strong foundation in financial concepts and regulations, eager to learn and develop in this environment. Brings ability to quickly grasp new systems and processes, along with strong analytical and communication skills. Ready to use and develop problem-solving and customer service skills in Customer service/Call center role.
Known for being detail-focused and customer-oriented, bringing deep understanding of financial products and services. Well-versed in credit card regulations and proficient in data analysis and customer service. Committed to enhancing customer satisfaction and driving financial solutions.
Overview
3
3
years of professional experience
Work History
Credit Card Specialist
USAA Bank
12.2024 - Current
- Built strong relationships with members to increase retention and loyalty.
- Improved member satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Keeping members updated with new security measures
- Answering any questions regarding credit card account,payments , transfer anything bank related
- Help reset passwords and any information regarding accounts
Customer Service Representative
Transdev Transportation
12.2024 - 02.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assist with rides and bus schedule's and timeframes
Call Center Representative
Intralot USA
05.2024 - 11.2024
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Helped technicians get games up at store and other locations
- Assist with restarting, reprocessing and activating games at sites
- Troubleshoot the game and any underlying issues
Call Center Representative
Service Quick
03.2024 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Helping customers get scheduled for appointments
- Getting diagnosis done for customers and taking escalation calls and call backs
BDC Representative
ALM Mall of Georgia
04.2023 - 08.2023
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
Customer Service Representative
Nationwide Call Center
05.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisting with payments over the phone
Education
High School -
Marietta High School
Marietta, Ga05.2022
Skills
- Cashier, Customer service, Retail, fast food, Hands on experience
- Credit analysis
- Financial literacy
- Banking systems proficiency
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Credit decisions
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Analytical thinking
Awards
Attendance awards, Having good outstanding customer service
Timeline
Credit Card Specialist
USAA Bank
12.2024 - Current
Customer Service Representative
Transdev Transportation
12.2024 - 02.2025
Call Center Representative
Intralot USA
05.2024 - 11.2024
Call Center Representative
Service Quick
03.2024 - 05.2024
BDC Representative
ALM Mall of Georgia
04.2023 - 08.2023
Customer Service Representative
Nationwide Call Center
05.2022 - 12.2022
High School -
Marietta High School
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