Alise Purcell
Fort Benning
Summary
Detail-oriented and compassionate professional pursuing a Bachelor of Science in Criminal Justice, with extensive experience in customer service, administrative support, and healthcare reception. Adept at managing remote communications, multitasking, and problem-solving with empathy and professionalism. Seeking a remote position that leverages my strong organizational skills, effective communication, and commitment to excellence to support operational efficiency and client satisfaction.
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Rainbow Kids Clinic
08.2022 - 09.2023
- Efficiently managed all front desk operations in a busy pediatric clinic, including patient check-in/check-out, appointment scheduling, and call management, ensuring a positive patient experience.
- Verified insurance eligibility and collected co-pays and payments, maintaining accuracy and compliance with healthcare regulations.
- Maintained and updated electronic medical records (EMR), ensuring confidentiality and precision in patient documentation.
- Communicated effectively with healthcare providers to expedite delivery of test results and patient reports, improving clinic workflow.
- Coordinated patient referrals to specialists and other healthcare facilities, supporting continuity of care.
- Responded to a high volume of patient inquiries, demonstrating patience and professionalism in a remote and in-person setting.
Customer Service Associate
Hooper Bowling Center
03.2019 - 08.2021
- Delivered exemplary customer service in a fast-paced entertainment environment, handling complaints and resolving conflicts to enhance customer satisfaction.
- Trained new employees on customer service standards and operational procedures, promoting team consistency and quality service.
- Maintained composure under pressure during escalated situations, using conflict resolution techniques to de-escalate tension.
- Demonstrated ability to work independently, managing multiple tasks without supervision.
Customer Service Representative
Staples
06.2012 - 11.2015
- Assisted customers in the Copy and Print Center with custom print jobs, offering product knowledge and design advice to meet client needs.
- Handled cash register transactions accurately, balancing sales and inventory records.
- Provided reliable customer support, maintaining a positive rapport with repeat clients.
Volunteer Youth Leader
First Baptist Church of Hammond Indiana
05.2007 - 11.2011
- Led and expanded a youth ministry program serving over 250 children, organizing weekly sessions, social events, and spiritual guidance.
- Mentored youth individually, providing emotional support and counseling.
- Recruited and trained volunteer leaders, fostering a collaborative and supportive team environment.
- Established partnerships with local organizations to enhance program resources and community engagement.
Call Center Representative
Americall Group Hobart
10.2007 - 11.2009
- Managed a high volume of inbound calls (125+/day), delivering timely and accurate information to customers with varying needs.
- Consistently exceeded performance metrics in call quality, customer satisfaction, and average handling time.
- Recommended and implemented process improvements that increased call center efficiency and productivity.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
08.2026
High School Diploma -
Fenger Academy High School
Chicago, IL07.2007
Skills
- Strong verbal and written communication skills
- Proficient with electronic medical records (EMR) systems
- Microsoft Office Suite
- Exceptional organizational and multitasking abilities
- Customer service
- Conflict resolution skills
- Ability to work remotely
- Self-motivation
- Discipline
- Knowledge of criminal justice concepts and terminology
- Adaptable
- Quick learner
- Empathetic approach
- Culturally sensitive approach
Personal Information
- Age: 37
- Number of Children: 3
- Marital Status: Married
Timeline
Medical Receptionist
Rainbow Kids Clinic
08.2022 - 09.2023
Customer Service Associate
Hooper Bowling Center
03.2019 - 08.2021
Customer Service Representative
Staples
06.2012 - 11.2015
Call Center Representative
Americall Group Hobart
10.2007 - 11.2009
Volunteer Youth Leader
First Baptist Church of Hammond Indiana
05.2007 - 11.2011
High School Diploma -
Fenger Academy High School
Bachelor of Science - Criminal Justice
Southern New Hampshire University
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