Summary
Overview
Work History
Education
Skills
Timeline
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Aliseya Ford

Columbus

Summary

Customer Focused Customer Service expert with over 10 years of experience, passion for building relationships. Exceptional ability to communicate effectively with customers, address their concerns, and resolve issues to insure satisfaction. Strong problem-solving skills and ability to think quickly in high-pressure situations.

Overview

10
10
years of professional experience

Work History

Delivery Driver

Spark, Instacart, Doordash
01.2016 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Revenue Cycle Analyst (Hybrid)

S&P Consultants
02.2023 - 08.2023
  • Analyze and track patient data for a 500-bed facility
  • Responding to support cases via telephone, email, or ticketing
  • Lead meetings and conference calls
  • Communicate with customers via phone, chat, teams and email platforms
  • Prepared weekly reports based on business performance for internal management independently
  • Contribute to the implementation of a medical records filing system which helped decrease outpatient wait time by 10%
  • Communicated effectively with internal groups to resolve urgent or escalated issues, resulting in a 50% decrease in resolution time
  • Troubleshooting, analyzing and solving complex issues documentation, knowledge base, bug tracking system

Cerner Go-Live Support

Northside Hospital
01.2020 - 02.2023
  • Analyze and track patient data for a 500-bed facility
  • Provided over 500 hours of go-live support on EHR/EMR applications
  • Contributed extensively on documenting departmental workflow and created end-user documentation deliverables such as RN and Unit Clerk User Guides
  • Provided customer with the following knowledge transfer components
  • Troubleshooting and sharing workflow ideas
  • Responding to support cases via telephone, email, or ticketing
  • Completed customer insight reports and input over 12,000 units of sensitive data
  • Coordinate with medical staff to clean patient data in accordance with HIPAA regulation
  • Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions
  • Trained over 100 end users how to efficiently use EHR/EMR application

Sales Associate

Dillard's
09.2017 - 01.2020
  • Provided prompt customer support with a professional, friendly, and patient attitude
  • Happily guided customers through the process of successfully finding their ideal styles
  • Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
  • Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
  • Proactively memorized over 50 company products and services
  • Trained 15 new hires on company-specific policies, procedures, and compliance guidelines
  • Received a 5-star customer satisfaction rating through voice, chat, and email communications
  • Actively stayed informed about latest sales offerings and loyalty programs
  • Politely addressed any customers complaints, escalating to management when necessary
  • Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
  • Managed an average of 100 customer interactions per day, successfully resolving 90% of issues

Store Clerk

Publix
02.2015 - 10.2017
  • Warmly welcomed 20+ customers per shift into the store, offered advice on products and assisted with finding merchandise
  • Meticulously handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
  • Regularly ensured all shelves and displays were properly coordinated, stocked in a neat fashion for better inventory control and customer access
  • Built rapport with customers and provided them with high quality service while anticipating their needs and wants to ensure customer satisfaction
  • Proactively kept abreast of the products & services to include the latest offerings & sales, to allow for each customer to get the best value on their dollar

Education

Associate - Criminal Justice

Columbus Technical College
Columbus, Ga

Skills

  • Customer Satisfaction
  • CMR Management
  • Data Analysis
  • Customer Retention
  • Escalation Management
  • Project Management
  • CRM
  • SaaS
  • Technical Support

Timeline

Revenue Cycle Analyst (Hybrid)

S&P Consultants
02.2023 - 08.2023

Cerner Go-Live Support

Northside Hospital
01.2020 - 02.2023

Sales Associate

Dillard's
09.2017 - 01.2020

Delivery Driver

Spark, Instacart, Doordash
01.2016 - Current

Store Clerk

Publix
02.2015 - 10.2017

Associate - Criminal Justice

Columbus Technical College

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Aliseya Ford