Alisha Aragon
Mableton
Summary
I have been a proven leader and effective communicator, demonstrated through a history of fostering teamwork and enhancing customer satisfaction at Walmart. Skilled in problem-solving and customer service, I've significantly contributed to creating positive environments and streamlining processes. My ability to adapt and collaborate has consistently improved team efficiency and client trust.
I show-cased efficient problem-solving skills, I excel in fast-paced environments, as demonstrated at FedEx Supplychain, where I streamlined order processes and significantly boosted customer satisfaction. Skilled in teamwork and customer service, my approach combines a friendly attitude with meticulous attention to detail, ensuring top-notch service and operational excellence.
Overview
9
9
years of professional experience
Work History
DogSpot
Yard Attendant, Part Time Front Desk Attendant
08.2018 - 02.2020
- Enhanced client trust by maintaining open lines of communication regarding their pets'' progress during boarding or daycare stays.
- Prepared nutritious meals and snacks adhering to dietary requirements of each canine in the daycare setting.
- Mentored new staff members during their onboarding process to help them acclimate quickly into the daycare environment.
- Upheld company policies consistently while serving as an integral part of the daycare team committed to delivering high-quality care services at all times.
- Enhanced customer satisfaction by providing attentive and personalized care for each canine in the daycare facility.
- Responsible for keeping th energy upbeat and dogs active consistently in a 5 hour shift.
- Did health checks on dogs to make sure all canines maintained a healthy status.
- worked in a loud, upbeat environment with 40 + dogs as my responsibility.
- Kept control of the yard to continue keeping a safe and happy environment.
Warehouse Order Picker
Lee Mar
06.2018 - 08.2018
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
- Promoted a positive working atmosphere through respectful interactions with peers and supervisors while maintaining focus on achieving team goals.
- Displayed flexibility by adapting to changes in workload, shift schedules, and warehouse priorities as necessary for business continuity.
Warehouse Order Picker / Customer Service
Fedex Supplychain (Formerly Genco)
06.2015 - 05.2018
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Met tight deadlines by efficiently navigating warehouse layout and prioritizing high-priority orders for expedited shipping.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
- Achieved consistent punctuality and attendance, demonstrating commitment towards meeting warehouse performance objectives.
- Displayed flexibility by adapting to changes in workload, shift schedules, and warehouse priorities as necessary for business continuity.
- Minimized order errors with thorough double-checking procedures, resulting in increased customer satisfaction rates.
- Reduced material handling time by using pallet jacks, forklifts, and other equipment in accordance with safety regulations.
- Contributed to warehouse cleanliness by regularly disposing of waste materials and maintaining orderly workstations.
- Assisted with training new hires on warehouse policies, safety protocols, and best practices for order picking tasks.
- Streamlined the order picking process by implementing effective storage organization techniques for easy product retrieval.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Pulled orders quickly to maintain demanding productivity goals.
- Handled domestic and international orders.
- Worked with heavy medical supplies such as: MRI systems and Injectors.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Handled small domestic orders as well as large international orders shipped in shipping containers.
- Adhered to international standards to supply customers with the best quality products.
- Delivered exceptional customer service, leading to positive reviews and referrals.
- Increased clientele through exceptional customer service and professional communication skills.
- Provided exceptional customer service, promoting repeat business from satisfied clients.
- Provided exceptional customer service, resolving guest issues promptly and professionally.
- Managed business customer service, responding to requests and concerns promptly.
- Maintained excellent customer service and positive attitude.
- Provided exceptional customer service, ensuring positive experiences for all members.
Customer Service Manager, Cashier
Walmart
10.2012 - 06.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of cashiers, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced store cleanliness with thorough and regular cleaning tasks.
Cashier, Order Picker
Mac's Donuts
01.2011 - 08.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Filled customer orders quickly and efficiently in a loud and busy environment.
- Highly attentive to sit in patrons building a health relationship with regulars.
- Made the custard filling for donuts.
- Open and closed the bakery efficiently.
- Kept a clean and organized environment that was pleasing to the eye and efficient.
Education
No Degree - Pre-requisites
Community College of Beaver County
Monaca, PANo Degree - Veterinary Technician
Pennfoster
Online High School Diploma -
Lincoln Park Performing Arts Charter School
Midland PA06-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Basic computer skills
Timeline
DogSpot
Yard Attendant, Part Time Front Desk Attendant
08.2018 - 02.2020
Warehouse Order Picker
Lee Mar
06.2018 - 08.2018
Warehouse Order Picker / Customer Service
Fedex Supplychain (Formerly Genco)
06.2015 - 05.2018
Customer Service Manager, Cashier
Walmart
10.2012 - 06.2014
Cashier, Order Picker
Mac's Donuts
01.2011 - 08.2012
No Degree - Pre-requisites
Community College of Beaver County
No Degree - Veterinary Technician
Pennfoster
High School Diploma -
Lincoln Park Performing Arts Charter School
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