Alisha Evans
Holly Springs
Summary
Detail-oriented administrative professional with a strong focus on insurance coordination and patient relations. Expertise in managing claims processing, verifying insurance benefits, and enhancing customer experiences through effective communication. Proven ability to streamline front office operations while delivering exceptional service.
Overview
19
19
years of professional experience
Work History
Insurance Coordinator
Dental Excellence
Woodstock
05.2025 - Current
- Coordinated patient insurance verification for dental procedures and treatments.
- Managed claims submissions and follow-ups with insurance providers.
- Assisted patients in understanding their insurance benefits and coverage options.
- Validated insurance and advised patients of benefits and coverage.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
- Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
Front Office Coordinator
Benich Dental
05.2021 - 03.2025
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Answering incoming calls
- Managing day to day schedules for 2 offices for Doctors and Hygiene departments.
- Check-in/Check-out
- Verifying insurance through provider portals as well as contacting insurance providers.
- Experience with Dentrix, and Dentrix Ascend
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Enhanced patient experience by managing front office operations efficiently and professionally.
Accounting Assistant
Big Time Recovery
09.2020 - 05.2021
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Quickbooks
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Collections Specialist
Financial Asset Management Systems
01.2020 - 09.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
Collections Specialist
Harris and Klein Associates
04.2019 - 01.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Boosted overall collection efforts through building strong relationships with clients that fostered trust and open communication lines.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Quickbooks
Homeowner Assistant/Agent
Porch.com
01.2017 - 02.2018
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Making approximately 100-200 outbound calls daily
- Responding to emails and assisting clients
- Home Assistant that provides a service to help homeowners get the basic needs done when buying or maintaining a home.
- Provide homeowners with professionals for home projects and repairs.
Receptionist/Administrative Assistant
Pearson Plumbing
03.2013 - 11.2014
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls and emails.
- Responded to inquiries from callers seeking information.
- Data entry using spreadsheets, excel and office.
Front Desk Assistant
Rodeo Kids Kuts
01.2007 - 11.2009
- Answered customer telephone calls promptly and appropriately handled needs.
- Scheduling appointments
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Assisted with salon cleaning duties.
Education
High School Diploma -
Creekview High School
Canton, Georgia05-2010
Skills
- Customer service expertise
- Insurance verification
- Appointment scheduling
- Front office management
- Claims management
- Payment processing
- Claims
- Insurance claims processing
- Data entry
- Phone and email etiquette
- Record preparation
- Opening and closing offices
- Scheduling appointments
- Office organization
- Reception duties
- Customer service expertise
Availability
MONDAY 8AM - 4PM
TUESDAY 8AM - 4PM
WEDNESDAY 8AM - 4PM
THURSDAY 8AM- 4PM
FRIDAY 8AM - 4PM
SATURDAY NOT AVAILABLE
SUNDAY NOT AVAILABLE
Accomplishments
- 2025 Insurance Claims Management Excellence Award
Timeline
Insurance Coordinator
Dental Excellence
05.2025 - Current
Front Office Coordinator
Benich Dental
05.2021 - 03.2025
Accounting Assistant
Big Time Recovery
09.2020 - 05.2021
Collections Specialist
Financial Asset Management Systems
01.2020 - 09.2020
Collections Specialist
Harris and Klein Associates
04.2019 - 01.2020
Homeowner Assistant/Agent
Porch.com
01.2017 - 02.2018
Receptionist/Administrative Assistant
Pearson Plumbing
03.2013 - 11.2014
Front Desk Assistant
Rodeo Kids Kuts
01.2007 - 11.2009
High School Diploma -
Creekview High School