Alisha Leftridge
Jasper
Summary
Dynamic and results-driven Customer Service Professional with over 5 years of experience in providing exceptional customer support in fast-paced environments. Proven track record of exceeding customer satisfaction goals and resolving complex issues efficiently. Skilled in developing strong customer relationships, handling escalated concerns, and implementing innovative solutions to enhance overall customer experience. Solid communication, problem-solving, and interpersonal abilities, combined with a strong work ethic and a positive attitude. Seeking to leverage my expertise to deliver outstanding service and drive customer loyalty in a challenging customer service role.
Overview
8
8
years of professional experience
Work History
Outbound Sales Representative
Lifeline Screening
02.2020 - 01.2024
- Often making 100-150 cold calls, 80% resulting in new customer accounts
- Daily usage of Salesforce to insure team members were up to date
- Compliance with a HIPPA regulations
- Providing exceptional customer service and support to ensure client satisfaction via phone/e-mail
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Medical Records Specialist
Change Healthcare
06.2018 - 01.2020
- Responsible for accurately maintaining and organizing patient medical records in compliance with HIPAA regulations
- Proficient in utilizing Electronic Health Records (EHR) systems to input and update patient information
- Collaborate with healthcare providers and staff to ensure accurate documentation and record- keeping
- Reviewed charts and flagged incomplete or inaccurate information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Customer Service/Sales Associate
Fox Moving and Storage
04.2016 - 06.2018
- Demonstrated exceptional negotiation skills to close deals with high-value clients and secure long-term partnerships
- Utilized Microsoft Excel to track sales data, analyze trends, and optimize sales strategies for maximum efficiency
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Lanier Technical College
Cumming, GA06-2019
Skills
- Objection handling
- Customer relationship building
- Upselling strategies
- Closing techniques
- Continuous improvement
- Lead sourcing
- Email etiquette
- Salesforce
- Microsoft Office Suite
- Time management
- Office equipment proficiency
- Data entry
- Script adherence
Personal Information
Willing To Relocate: Anywhere
Timeline
Outbound Sales Representative
Lifeline Screening
02.2020 - 01.2024
Medical Records Specialist
Change Healthcare
06.2018 - 01.2020
Customer Service/Sales Associate
Fox Moving and Storage
04.2016 - 06.2018
High School Diploma -
Lanier Technical College
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