Alison Neihart
Lake Park
Summary
- Detail-oriented customer service professional with 5+ years of experience supporting customers in fast-paced environments. Proven ability to handle high-volume phone, text, and email communication while managing scheduling, data entry, and problem resolution. Known for professionalism, reliability, and strong communication skills, with experience in office administration, dispatching, and reception/customer support.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Professional Cleaner
Favor & Faith Cleaning Service
Valdosta, GA
03.2025 - Current
- Owner and sole proprietor of Favor & Faith Cleaning Service.
- Maintain cleanliness and organization of residential and commercial spaces.
- Utilize effective cleaning techniques for various surfaces and environments.
- Organize cleaning schedules to maximize efficiency and meet client needs effectively.
- Provided exceptional customer service while addressing specific cleaning requests from clients.
Office Administrator/Receptionist/Dispatcher
AIRTIME HEATING & COOLING, INC
Lebanon, IN
01.2022 - 05.2022
- Office administer duties, sales, customer service, data entry/filing, receptionist duties, and dispatcher duties.
- Responsibilities entailed answering phones and scheduling new and current customers as a receptionist
- Data entry and filing
- Sales (selling annual maintenance checkups for customers)
- Responsible for scheduling/dispatching the technicians to each job/location.
Barista
Starbucks
Lebanon, IN
05.2021 - 09.2021
- Crafted high-quality beverages, adhering to Starbucks standards and recipes.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Maintained cleanliness and organization of workstations to ensure safety compliance.
Resort Team Member
The Animal Den
Whitestown, IN
02.2019 - 12.2019
- As a resort team member, the job entailed taking care of the animals, taking them on walks, taking them to the play area, and cleaning up after them.
- Additional tasks included helping with paperwork and filing when needed and occasionally helping the groomers.
- Maintained cleanliness of workspace
Delivery Driver
DoorDash
2022 - 2024
- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery timeframes.
- Navigated routes efficiently using GPS technology to minimize delivery times.
- Communicated effectively with customers regarding order status and delivery updates.
Education
Honors Diploma -
Lebanon High School
Lebanon, IN05.2022
Skills
- Customer support & relationship management
- Active listening
- Clear verbal and written communication
- Conflict resolution & de-escalation
- Problem-solving
- Empathy & patience
- Professional phone and email etiquette
- Data entry & record keeping
- Scheduling & calendar management
- Multitasking across systems
- Basic troubleshooting
- Time management
- Attention to detail
- Reliability & punctuality
- Ability to meet performance metrics
- Fast learner / adaptability
- Independent and team-oriented work
- Remote communication (chat, email, video)
- Self-management in a remote environment
- Handling high call or chat volume
Certification
Driver's License
Languages
English - Fluent
Timeline
Professional Cleaner
Favor & Faith Cleaning Service
03.2025 - Current
Office Administrator/Receptionist/Dispatcher
AIRTIME HEATING & COOLING, INC
01.2022 - 05.2022
Barista
Starbucks
05.2021 - 09.2021
Resort Team Member
The Animal Den
02.2019 - 12.2019
Delivery Driver
DoorDash
2022 - 2024
Honors Diploma -
Lebanon High School