Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alison Waugh

Dacula,GA

Summary

Proven leader and skilled communicator, adept in boosting resident satisfaction and streamlining operations at Refuge House For Ladies. Excelled in multitasking across diverse roles, achieving significant improvements in resident care without compromising efficiency or service standards. Communicative individual with strong understanding of dynamics of residence life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents in whatever challenges arise. Organized and dependable and successful at managing multiple priorities with a positive attitude. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Server Trainer

Georgia Diner
Aug2021 - 01.2023
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.

Assistant House Leader

Refuge House For Ladies
07.2020 - 04.2021
  • Conducted tours, orientation and educational sessions for residents and families.
  • Supported personal needs of residents dealing with diverse conditions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Completed all paperwork for intakes of new residents.
  • Conducted drug tests on residents when needed.
  • Successfully resolved disputes among residents through mediation, promoting a harmonious living environment.

Server Trainer

La Parrilla Restaurant
09.2018 - 02.2019
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Provided continuous evaluation and feedback to server employees.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Server

La Parrilla Restaurant
04.2016 - 09.2018
  • Greeted and maintained relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Sales Associate

American Eagle Outfitters, Inc
08.2010 - 09.2011
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Educated customers on promotions to enhance sales.

Education

GED -

Warner Robins High School
Warner Robins, GA

General Studies

Georgia Military College
Warner Robins, GA

General Studies

Central Georgia Technical College
Warner Robins, GA

Skills

  • Leadership
  • Computer skills
  • Organization and Time management
  • Multitasking abilities
  • Customer Service
  • Meeting facilitation
  • Role Modeling
  • Policy Enforcement
  • Resident monitoring
  • Active Listening

Timeline

Assistant House Leader

Refuge House For Ladies
07.2020 - 04.2021

Server Trainer

La Parrilla Restaurant
09.2018 - 02.2019

Server

La Parrilla Restaurant
04.2016 - 09.2018

Sales Associate

American Eagle Outfitters, Inc
08.2010 - 09.2011

Server Trainer

Georgia Diner
Aug2021 - 01.2023

GED -

Warner Robins High School

General Studies

Georgia Military College

General Studies

Central Georgia Technical College
Alison Waugh