Aliya Woods
Atlanta
Summary
Detail-oriented professional with the ability to leverage techniques to comprehend, evaluate, and forecast diverse business patterns and use data-driven insights to optimize business operations. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
Work History
Business Analyst
Infovision
03.2023 - Current
- Managing of the enablement of new decisioning functionality and the impact to offer operations.
- Initiating milestones and timelines.
- Aligning people and a willingness to take action and follow through.
- Writing use cases, business cases and business requirements.
- Developing comprehensive views that summarize activities for executive, marketing and technical leads.
- Producing high quality deliverables in a timely fashion.
- Responsible for analyzing and proactively managing problems and making decisions that impact overall programs while acting independently.
- Working as a team member and to provide technical leadership and/or business-related subject matter expertise on programs of varying complexity.
- Proactively communicating status reports and issues to manager.
Senior Sales Development Representative
OpenComp
11.2022 - 03.2023
- Improved sales process operations by delivering feedback to management.
- Managed sales funnel and pipeline for end-to-end sales cycle leadership.
- Evaluated sales trends to assess strategies and understand competitive environments.
- Translated business needs into technical requirements for IT sales development.
- Analyzed actual results against plans and budget forecasts, recommending interventions where appropriate.
- Developed strong relationships with clients, ensuring their needs were met and promoting repeat business.
- Identified new market opportunities through comprehensive industry research and analysis.
Sales Development Representative
Instacart
01.2021 - 11.2022
- Promote brand awareness and discover new leads by partnering with various marketing and sales teams
- Developed and qualified potential prospects to fill the pipeline of sales divisions
- Developed and oversaw an accurate sales pipeline aimed at sustaining an optimal volume of activity
- Achieved sales and marketing targets, maximizing ROI for clients
- Crafted marketing material and content in a consistent tone and brand voice.
Specialized Support Agent
Instacart
01.2020 - 01.2021
- Enhanced customer satisfaction and experience by providing primary support to both internal/external customers
- Received and responded to a regular flow of customer calls, chats, and emails with very little wait times
- Achieved 97th percentile for customer technical assistance and 99th percentile for customer service.
Client Relationship Manager
Hair Club for Men & Women
01.2017 - 12.2019
- Amplified customer satisfaction rate by identifying and resolving any complaints or emerging issues
- Managed and responded to client and partnership management issues by collaborating with clients
- Ensured adherence to all aspects of sales contract agreements and high-quality service delivery by engaging with the sales team and utilizing productive/open client communications.
New Business Sales Consultant
Hair Club for Men & Women
01.2014 - 01.2017
- Secured customer approval by concluding an actual transaction with potential member and finalizing cost as well as deposit on initial program
- Proposed necessary modifications and improvements in products to product development team as per customer feedback
- Eradicated any client concerns by promoting value and benefits, and establishing positive rapport.
Education
Coursera
Business Management -
Bowie State University
Bowie, MDBachelor of Science - Business Management
Western Governors University
Salt Lake City, UT12.2024
Certificate of Completion - Data Analyst Bootcamp
Generation USA
Atlanta, GA06.2022
Skills
- Requirements Gathering
- Operations Analysis
- Business process improvement
- Workflow Analysis
- Software Development Lifecycle
- Agile Methodology
- JIRA
- Problem-Solving
Timeline
Business Analyst
Infovision
03.2023 - Current
Senior Sales Development Representative
OpenComp
11.2022 - 03.2023
Sales Development Representative
Instacart
01.2021 - 11.2022
Specialized Support Agent
Instacart
01.2020 - 01.2021
Client Relationship Manager
Hair Club for Men & Women
01.2017 - 12.2019
New Business Sales Consultant
Hair Club for Men & Women
01.2014 - 01.2017
Coursera
Business Management -
Bowie State University
Bachelor of Science - Business Management
Western Governors University
Certificate of Completion - Data Analyst Bootcamp
Generation USA
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