Aliyaah Washington
Richmond Hill
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Member Service Advocate/Team Leader
BCBSMA
Boston
02.2025 - Current
- Assisted members with inquiries about health plan options and benefits.
- Educated members on claims processes and coverage details.
- Coordinated communication between members and healthcare providers.
- Helped resolved claims processing under different sects.
- Documented member interactions in the customer relationship management system.
- Led team meetings to discuss project updates and address challenges.
- Developed training materials to support ongoing employee development initiatives.
Patient Service Representative
Memorial University Medical Center
Savannah
03.2021 - 02.2025
- Managed patient inquiries via phone and in-person interactions.
- Maintained accurate patient records in electronic health systems.
- Coordinated referrals to specialists within the medical community.
- Facilitated communication between surgeons, nurses, and patients for seamless operations.
Community Living Coach
Help At Home Health Care
Savannah
08.2020 - 03.2021
- Supported individuals in daily living activities and personal care needs.
- Developed personalized care plans based on client preferences and requirements.
- Coordinated transportation for clients to medical appointments and community events.
Education
Associate of Science - Nursing
Galen College of Nursing
Louisville, KY 04.2026 - 05.2026
Woodville Tompkins Technical And Career High School
Savannah, GeorgiaSkills
- Effective communication
- Project management
- Customer service
- Team leadership
- Care plan development
Timeline
Associate of Science - Nursing
Galen College of Nursing
04.2026 - 05.2026
Member Service Advocate/Team Leader
BCBSMA
02.2025 - Current
Patient Service Representative
Memorial University Medical Center
03.2021 - 02.2025
Community Living Coach
Help At Home Health Care
08.2020 - 03.2021
Woodville Tompkins Technical And Career High School