Aliza Ratnani
Atlanta
Summary
Experienced MBA graduate and retail management expert with a successful history of leading store operations and driving sales growth. Strong emphasis on team collaboration and achieving results, resulting in reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, combined with exceptional problem-solving and communication skills, enables effective optimization of store performance. Enthusiastic about creating a positive shopping experience for customers and committed to delivering exceptional results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
TOP CLOUD USA INC
04.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained open lines of communication, and ensured high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed and motivated employees to be productive and engaged in work.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
INTERN
EASTERN CARGO CARRIERS (I) PVT. LTD.
02.2021 - 12.2021
- Managing product orders to facilitate sales
- Assisting with the coordination of shipments and logistics operations
- Tracking shipments and updating relevant databases
- Communicating with clients, suppliers, and transportation providers
- Handling customer inquiries and providing shipment status updates
Lead Generator, Real Estate
HOUSE OF ABHINANDAN LODHA
07.2020 - 01.2021
- Generated high-quality leads by researching and identifying potential clients in the real estate market.
- Collaborated with sales and marketing teams to develop effective strategies for targeting potential clients.
- Contributed to company growth by consistently exceeding monthly lead generation targets set by management.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
Education
Master of Business Administration -
Beulah Heights University
Atlanta, GA03.2024
Bachelor of Management Studies - Human Resource, Business Analytics, Marketing, Financial Institution and Management
Mumbai University
05.2021
Skills
- Communication
- Customer service
- Retail inventory management
- Multitasking and organization
- Supply ordering
- Sales expertise
- Accurate cash handling
- Retail merchandise quality standards
- POS systems
- Social media expertise
- Software installation
- Problem-solving
Certification
- Fundamentals of Digital Marketing, Google, 2021
- Illustrator of the book 'Gehraaiyaan', 2019
Synopsis
A dynamic and results-driven professional dedicated to leading a team in delivering outstanding customer service, maximizing sales, and ensuring smooth and efficient retail operations. This role involves overseeing inventory, resolving customer issues, and training staff to stay informed about the latest technology trends. By balancing business objectives with a commitment to creating an engaging and welcoming retail environment, the manager drives profitability, fosters teamwork, and plays a vital role in achieving sustained success and growth.
Timeline
Manager
TOP CLOUD USA INC
04.2022 - Current
INTERN
EASTERN CARGO CARRIERS (I) PVT. LTD.
02.2021 - 12.2021
Lead Generator, Real Estate
HOUSE OF ABHINANDAN LODHA
07.2020 - 01.2021
- Fundamentals of Digital Marketing, Google, 2021
- Illustrator of the book 'Gehraaiyaan', 2019
Master of Business Administration -
Beulah Heights University
Bachelor of Management Studies - Human Resource, Business Analytics, Marketing, Financial Institution and Management
Mumbai University
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