Allan Glasier
Loganville
Summary
Dynamic Dispatch Supervisor at UPS with a proven track record in transportation coordination and employee training. Enhanced service quality through strategic route planning and efficient scheduling, achieving significant improvements in delivery times. Known for positive communication skills and fostering teamwork, driving high morale and productivity within the team.
Overview
30
30
years of professional experience
Work History
Dispatch Supervisor
UPS
01.1996 - Current
- Supervised daily dispatch operations, ensuring timely delivery and optimal route planning.
- Coordinated communication between drivers and management to streamline logistics processes.
- Implemented efficiency improvements in load planning, reducing delays and enhancing service quality.
- Trained new dispatch staff on operational procedures and customer service standards.
- Analyzed performance metrics to identify areas for process enhancement and cost reduction.
- Ensured compliance with safety regulations and company policies during dispatch operations.
- Managed conflicts and resolved issues promptly, maintaining high levels of team morale and productivity.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Scheduled deliveries and pickups according to customer needs.
- Analyzed customer feedback and provided solutions to improve customer service.
Education
High School Diploma -
Hoosac Valley High School
Cheshire, MA06-1992
Skills
- Logistics management
- Employee training
- Attendance documentation
- Training and development
- Positive communication skills
- Schedule management
- Decision-making
- Schedule coordination
- Multitasking and organization
Timeline
Dispatch Supervisor
UPS
01.1996 - Current
High School Diploma -
Hoosac Valley High School