Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Allen-Banks Sandria

Stonecrest

Summary

Dynamic professional with a proven track record at AT&T Communications, excelling in project management and customer service. Recognized for enhancing data accuracy and streamlining processes, leveraging strong communication skills and meticulous attention to detail. Adept at fostering teamwork and driving organizational growth through effective problem-solving and leadership.

Overview

25
25
years of professional experience

Work History

Data Input Specialist

Exela Technologies
06.2019 - 07.2025
  • Streamlined data entry processes for increased efficiency and reduced errors.
  • Championed the importance of maintaining up-to-date knowledge on industry trends and technological advancements relevant to effective data input strategies.
  • Expedited project completion timelines by consistently performing accurate and efficient data input tasks.
  • Enhanced data accuracy by implementing thorough quality control measures on inputted information.

Network Force Load Analysis

AT&T Technologies
01.2015 - 04.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Manager

AT&T Communications
01.2009 - 12.2014
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Project Manager

AT&T Communications
01.2001 - 12.2008
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Education

Six Sigma Green Belt
Atlanta, GA

Education

Albany State University
Albany, GA
01-1987

Skills

  • Strong communication skills
  • Organizational growth
  • Accuracy and attention to detail
  • Fast typing speed

Accomplishments

United States Army Reserve

Timeline

Data Input Specialist

Exela Technologies
06.2019 - 07.2025

Network Force Load Analysis

AT&T Technologies
01.2015 - 04.2018

Customer Service Manager

AT&T Communications
01.2009 - 12.2014

Project Manager

AT&T Communications
01.2001 - 12.2008

Six Sigma Green Belt

Education

Albany State University

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Allen-Banks Sandria