Allen Phillips
Hampton
Summary
Dynamic and results-driven professional with a strong background in retail and warehouse operations at Best Buy. Proven expertise in loss prevention and customer service, adept at resolving issues and enhancing customer experiences. Skilled in stock management and team leadership, consistently promoting a safe and efficient work environment.
Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Overview
12
12
years of professional experience
Work History
Overnight Stocker and Receiver
Lowes Home Improvment
07.2024 - Current
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as reach trucks and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Marked stock with identification tags and labels to outline information such as storage locations.
Department Supervisor
Lowes Home Improvment
10.2021 - 07.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained new employees on overall company and department-specific policies and procedures.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Sales Associate
Best Buy
03.2018 - 10.2021
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Asset Protection Associate
Best Buy
01.2017 - 03.2018
- Wrote reports for internal and external crime, burglary, or theft.
- Kept patrons and employees safe and from criminal activity.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Checked CCTV for evidence of shoplifting.
- Contacted local authorities and apprehended shoplifters.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
Warehouse Worker
Best Buy
10.2016 - 01.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 75 pounds.
- Assembled pallets and crates for secure transportation of materials.
- Maintained clean, orderly work environment free of hazards.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Verified documentation and condition of freight to assure quality standards were achieved.
Customer Service Representative
Target
11.2013 - 07.2016
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Luella High School
McDonough, GASkills
- Product rotation
- Order picking
- Loading and unloading
- Maintaining displays
- Stock organization
- Stockroom organization
- Heavy lifting
- Warehouse safety
- Pallet jack operation
- Stock replenishment
- Complaint resolution
- De-escalation techniques
- Retail store support
- Product knowledge
- Merchandise upselling
- Decision-making
- Professional telephone demeanor
- POS systems operations
- Stock management
- Sales strategies
- Reasoning
- Policy enforcement
- Time management
- Customer service
- Leadership skills
- Package inspection
- Shoplifter apprehension
- Front-end monitoring
- CCTV tracking
- Incident reporting
- Loss prevention background
- Inventory management
- Credit card & check fraud
- Customer support
- Loss prevention
Languages
English
Native or Bilingual
Timeline
Overnight Stocker and Receiver
Lowes Home Improvment
07.2024 - Current
Department Supervisor
Lowes Home Improvment
10.2021 - 07.2024
Sales Associate
Best Buy
03.2018 - 10.2021
Asset Protection Associate
Best Buy
01.2017 - 03.2018
Warehouse Worker
Best Buy
10.2016 - 01.2017
Customer Service Representative
Target
11.2013 - 07.2016
High School Diploma -
Luella High School