Summary
Overview
Work History
Education
Skills
Certification
Founder/Visionary
Published Author
Timeline
Generic

ALLICIA BASS

Clarkston,GA

Summary

Resourceful Customer Service Professional known for productivity and efficient task completion. Specialize in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel at empathy, patience, and adaptability, vital for navigating customer interactions positively and professionally.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

MARTA
07.2021 - Current
  • Balance financial accounts and prepare transaction reports.
  • Analyze various data sources to resolve and validate disputes.
  • Communicate with customer and staff to resolve issues and address their needs.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.

Reduce Fare Representative

MARTA
04.2019 - 07.2021
  • Ensure accurate accountability and security of replacement fees.
  • Determine participant eligibility to participate in the Reduce Fare Program.
  • Provided ongoing education and training on the Breeze Card system.
  • Trained new employees
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

PARAPROFESSIONAL II

Sims Elementary School
06.2018 - 04.2019
  • Assist students in achieving academic success.
  • Provided behavioral support and consultation.
  • Provided classroom management and social skills.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.

ASSISTANT MANAGER/WORKFORCE TRAINER

Community Outreach Training Center
06.2011 - 04.2016
  • Under minimum supervision, conducted GED instructional classes and created educational curriculums for work skills manager and intake specialist.
  • Coordinated and planned Home Buyer Counseling meetings and training classes; supervised/organized fundraisers and charity events, created and manage budgets.
  • Managed a staff of 2-4 employees, assist clients with scheduling appointments and class coordination.
  • Conducted research for materials, training resources and homeless centers/shelters in surrounding areas to best assist our clients.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Cosmetologist Diploma - Cosmetology

Dudley Beauty College
06-2002

High School -

Thomasville High School
01.2001

Skills

  • Conflict Resolution
  • Develop Manuals/ Daily Forms
  • ADA Regulations
  • Project Development
  • SAP Software & Other MIS
  • Inventory Management
  • Trainer & Staff Development
  • Attention to Details
  • Strong Communication
  • Create memos and facilitate meetings
  • Customer service

Certification

Certified Cosmetologist, 2002

Founder/Visionary

Suited 4 Victory Ministries (Outreach)

Published Author

"The Struggle Is Real" 2015

Timeline

Customer Service Specialist

MARTA
07.2021 - Current

Reduce Fare Representative

MARTA
04.2019 - 07.2021

PARAPROFESSIONAL II

Sims Elementary School
06.2018 - 04.2019

ASSISTANT MANAGER/WORKFORCE TRAINER

Community Outreach Training Center
06.2011 - 04.2016

Cosmetologist Diploma - Cosmetology

Dudley Beauty College

High School -

Thomasville High School

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