Allison Hegburg
Dallas
Summary
Proficient in optimizing guest experiences and operational logistics within the hospitality sector. Committed to fostering inclusive practices and ensuring safety, backed by hands-on experience in high-pressure environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Disney Programs Campus Representative
Walt Disney World Resort
Winter Garden, FL
01.2025 - Current
- Promoted Disney events through engaging social media campaigns, enhancing brand visibility on campus.
- Coordinated logistics for promotional activities, ensuring seamless execution and participant engagement.
- Developed and maintained relationships with campus organizations to foster collaboration and event participation.
- Conducted presentations to student groups, effectively communicating Disney's mission and opportunities available.
- Assisted in training new representatives on best practices for outreach and relationship building.
- Collaborated with regional recruiter to support campus engagement with students.
Bell Services Dispatcher
Walt Disney World Resort
Lake Buena Vista, FL
05.2026 - 08.2026
- Collaborated with cast members to resolve operational challenges due to weather and improve service delivery.
- Directed dispatching, routing, and tracking of up to 15 bell persons at a time.
- Created spreadsheets and work orders for the upcoming day for Disney Cruise Line and Disney Vacation Club.
- Managed safety procedures to protect guests and cast members during severe storms and weather events.
Bell Services Dispatcher
Walt Disney World Resort
Lake Buena Vista, FL
05.2025 - 08.2025
- Engaged with guests directly, ensuring high levels of satisfaction through attentive service and assistance.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to guests requesting luggage and/or assistance.
- Communicated with bell persons and personnel to coordinate timely delivery of luggage and groceries.
- Tracked work order progress to identify possible delays and provide real-time updates to guests.
Merchandise Cast Member
Walt Disney World Resort
Orlando, FL
05.2024 - 08.2024
- Assisted guests with merchandise questions and helped choose the best product for each individual.
- Maintained organized merchandise displays, ensuring great show and accessibility.
- Collaborated with cast members to maintain an efficient workflow at the largest Disney Store in the country.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with cast members to enhance guest experiences through effective communication.
Attractions Cast Member
Walt Disney World Resort
Lake Buena Vista, FL
01.2023 - 06.2023
- Assisted guests with inquiries, ensuring a positive and memorable experience.
- Engaged guests in storytelling, enhancing the immersive experience of the Jungle Cruise.
- Monitored guest flow during parades and fireworks to enhance overall satisfaction while keeping both guests and cast members safe.
- Enhanced guest experience by providing an engaging show.
- Facilitated accessibility for guests with disabilities through proper assistance procedures.
Education
Bachelor of Science - Hospitality Management
University of Alabama
AL05.2027
Skills
- Guest service
- Effective communication
- Teamwork and collaboration
- Problem-solving
- Workplace safety
- Inclusive practices
- Interpersonal courtesy
Certification
- Certification in Hotel Industry Analytics (CHIA), CoStar Group - April 2024-April 2029
Timeline
Bell Services Dispatcher
Walt Disney World Resort
05.2026 - 08.2026
Bell Services Dispatcher
Walt Disney World Resort
05.2025 - 08.2025
Disney Programs Campus Representative
Walt Disney World Resort
01.2025 - Current
Merchandise Cast Member
Walt Disney World Resort
05.2024 - 08.2024
Attractions Cast Member
Walt Disney World Resort
01.2023 - 06.2023
Bachelor of Science - Hospitality Management
University of Alabama