Summary
Overview
Work History
Education
Skills
Timeline
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Allison McFarland

Allison McFarland

Smyrna

Summary

Dynamic Community Relations Manager with strong customer service and problem-solving skills. Experienced in managing multiple residential sites totaling over 800 units, efficiently handling diverse tasks while enhancing resident satisfaction and community engagement.

Overview

3
3
years of professional experience

Work History

Multi-Site Community Relations Manager

Cortland
06.2024 - Current
  • Manage community engagement initiatives and build strong relationships with residents to enhance satisfaction and retention across multiple residential properties.
  • Oversee daily operations for communities totaling over 800 units, ensuring compliance with company policies and housing regulations.
  • Resolve resident concerns promptly and professionally, maintaining high levels of tenant satisfaction and community reputation.
  • Coordinate resident events, communications, and outreach efforts to foster a welcoming and connected community environment.
  • Collaborate with maintenance and leasing teams to ensure timely service delivery and smooth onboarding of new residents.

Community Relations Associate

Cortland
11.2022 - 05.2024
  • Conducted property tours, showcased available units, and effectively communicated community features and benefits to increase lease conversions.
  • Processed applications, verified income and background information, and ensured timely completion of leasing documentation in compliance with Fair Housing laws.
  • Assisted in planning and executing resident retention events and community engagement initiatives.
  • Maintained detailed knowledge of property availability, pricing, lease terms, and promotions to provide accurate and timely information to prospects.

Administrative Assistant

Canoe Restaurant
06.2022 - 05.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Collaborated with the events team to plan, organize, and execute private dining, corporate functions, and promotional events, ensuring seamless communication between departments.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Established administrative work procedures to track staff's daily tasks.

Education

Completed Coursework Toward Marketing -

Kennesaw State University
01-2016

Skills

  • Proficient in property management Softwares-RealPage, Funnel, Sightplan, Notifii, etc
  • Exceptional customer service and resident relations
  • Meticulous attention to detail and time management
  • Highly organized with strong multitasking ability
  • Event planning, coordination, and vendor liaison experience

Timeline

Multi-Site Community Relations Manager

Cortland
06.2024 - Current

Community Relations Associate

Cortland
11.2022 - 05.2024

Administrative Assistant

Canoe Restaurant
06.2022 - 05.2023

Completed Coursework Toward Marketing -

Kennesaw State University

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Allison McFarland