Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
19
19
years of professional experience
Work History
Branch Manager
OneMain Financial
05.2021 - 01.2025
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Maintained friendly and professional customer interactions.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Consulted customers to boost product sales and services.
Examined customer loan applications for loan approvals and denials.
Submitted loan applications to underwriter for verification and recommendation.
Developed strategic plans for day-to-day financial operations.
General Manager
TitleMax
03.2006 - 04.2021
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Implemented operational strategies and effectively built customer and employee loyalty.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed budget implementations, employee evaluations, and contract details.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Developed and implemented strategies to increase sales and profitability.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Skills
Business development expertise
Sales professional
Policy formulation
Relationship building and management
Staff development
People-oriented
Shift scheduling
Safety protocol
Excellent time management skills
Key performance indicators
Timeline
Branch Manager
OneMain Financial
05.2021 - 01.2025
General Manager
TitleMax
03.2006 - 04.2021
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