Allison Riley
Marietta
Summary
Dynamic and results-oriented professional with a proven track record at Publix Supermarkets Inc, adept in customer service and problem-solving. Excelling in high-stress situations, I significantly enhanced customer loyalty and operational efficiency. Skilled in multitasking and written communication, I foster positive experiences, driving repeat business through exceptional service and empathy.
Overview
7
7
years of professional experience
Work History
Salon Assistant
Kiwi Salon
03.2023 - 11.2024
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
Grocery Clerk
Publix Super Markets Inc
07.2017 - 02.2023
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
Customer Service Representative
Astral Brands
09.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor Of Communications - Professional And Organizational Communication
Kennesaw State University
Kennesaw, GA07.2019
Skills
- Customer service
- Written communication
- Problem-solving
- Problem-solving abilities
- Problem resolution
- Multitasking and organization
Timeline
Salon Assistant
Kiwi Salon
03.2023 - 11.2024
Customer Service Representative
Astral Brands
09.2019 - 01.2020
Grocery Clerk
Publix Super Markets Inc
07.2017 - 02.2023
Bachelor Of Communications - Professional And Organizational Communication
Kennesaw State University
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