Allyson Amezcua
Gainesville,GA
Summary
Detail-oriented banking professional with strong cash handling proficiency and transaction processing skills. Committed to enhancing customer satisfaction and streamlining branch operations.
Overview
6
6
years of professional experience
Work History
Universal Banker
Peach State Bank & Trust
Gainesville, GA
03.2025 - Current
- Assisted customers with account inquiries and transactions to enhance satisfaction.
- Processed deposits, withdrawals efficiently and accurately.
- Resolved customer complaints promptly, ensuring a positive banking experience.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Educated clients on bank products and services to promote financial literacy.
- Collaborated with team members to streamline branch operations and improve service quality.
Bank Teller
Georgia's Own Credit Union
Gainesville, GA
03.2024 - 03.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted members with account inquiries, providing exceptional service and support.
- Balanced cash drawers daily, identifying discrepancies and resolving issues promptly.
- Educated customers on products and services, enhancing their banking experience and satisfaction.
- Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
Merchandiser
Sam's Club
Oakwood, GA
06.2021 - 10.2023
- Monitored inventory levels to ensure stock availability and prevent shortages.
- Implemented feedback from management to enhance overall store aesthetics and functionality.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
Customer Service Representative
La Vaquita
Pendergrass, GA
05.2020 - 06.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new team members on customer service protocols and best practices.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Processed rental payments.
Cashier
Kroger
Flowery Branch, GA
10.2019 - 05.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Implemented streamlined checkout procedures to enhance service speed.
- Collaborated with team members to optimize inventory management during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Johnson High School
Oakwood, GA05-2022
Skills
- Branch operations
- Electronic funds transfer
- Wire transfers
- Deposit processing
- Transaction processing
- Payment processing
- Document preparation
- Banking software navigation
- Account openings
- Cash handling
- Customer Service-oriented
- Microsoft Excel
- Active listening
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Universal Banker
Peach State Bank & Trust
03.2025 - Current
Bank Teller
Georgia's Own Credit Union
03.2024 - 03.2025
Merchandiser
Sam's Club
06.2021 - 10.2023
Customer Service Representative
La Vaquita
05.2020 - 06.2021
Cashier
Kroger
10.2019 - 05.2020
High School Diploma -
Johnson High School