Allyson Cox
Healthinsurance.com
Daytona Beach
9
years of professional experience
I am business professional with a keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. I thrive in team settings and I am to adaptable to dynamic demands and in showcasing proficiency in multitasking and problem-solving.
Work History
Business Operations Coordinator
1 Year 4 Months- Confirmed appointments, communicated with clients, and updated client records.
- Maintained cleanliness of reception area to enhance visitor experience.
- Resolved client problems and complaints to enhance satisfaction and retention.
- Greeted incoming visitors and clients professionally, providing friendly and knowledgeable assistance to ensure a welcoming environment.
- Supported office operations by performing clerical tasks including data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Coordinated cross-functional operations workflows, ensuring accurate handoffs between departments and timely issue resolution.
- Prepared recurring operational reports and summarized findings for leadership review and decision support.
Front Desk Agent
2 Years 3 Months- Collected room deposits, fees, and payments; ensuring financial accuracy and guest trust.
- Maintained accurate guest records, payments, and reservations to support smooth operations.
- Managed check-in and check-out workflows, ensuring accurate room assignments and smooth guest arrivals.
- Processed reservations, modifications, and cancellations using property management systems with precise data entry.
- Handled phone inquiries, walk-ins, and email requests while maintaining professional, courteous communication.
- Verified billing details, posted charges, and balanced folios to support accurate nightly audits.
- Trained new front desk staff on procedures, service expectations, and system navigation.
- Resolved guest issues promptly, resulting in positive feedback and increased repeat visits.
Supervisor
3 Years 6 Months- Oversaw daily department operations to ensure smooth workflow and timely task completion.
- Led team in organizing workflows and solving problems to enhance efficiency.
- Responded promptly to inquiries and addressed concerns to elevate customer satisfaction.
- Supervised daily floor operations, ensuring consistent guest service and smooth team coordination.
- Trained and coached staff on procedures, safety standards, and service expectations.
- Oversaw cash handling, POS activity, and shift accuracy during busy service periods.
- Coordinated employee schedules and task assignments to balance coverage and workload.
Telephone Customer Service Representative
1 Year 5 Months- Managed inbound customer calls, delivering clear guidance on health insurance plans, benefits, and enrollment options.
- Verified eligibility and policy details, ensuring accurate information for members and prospects.
- Resolved billing, coverage, and account inquiries while maintaining professional service standards.
- Documented call activity and case notes in CRM systems for accurate follow-up and recordkeeping.
- Explained plan changes and application steps, helping callers complete enrollment with confidence.
- Reinforced compliance requirements during sensitive conversations involving protected member information.
- Managed time effectively between inbound calls while also completing assigned administrative tasks such as email correspondence or reporting responsibilities.
- Consistently met or exceeded quality assurance standards through attention to detail when documenting call notes or updating account information.
Education
High School Diploma
Skills
Training and mentoring
Goal oriented
Employee of the Month
From Holiday Inn Resort
Employee of The Quarter
From Travel and Leisure
Timeline
Telephone Customer Service Representative
Healthinsurance.com
05.2025 - CurrentRead More
Business Operations Coordinator
Travel and Leisure
12.2023 - 04.2025Read More
Front Desk Agent
Holiday Inn Resort
09.2021 - 12.2023Read More
Supervisor
Jungle Georges
03.2018 - 09.2021Read More
Franklin Central
High School Diploma
Read More