ALMA MARTINEZ
Atlanta
Summary
Dynamic Quality Control Manager with a proven track record at Buckhead Commercial Cleaning Services, excelling in operational excellence and customer satisfaction. Spearheaded quality improvement initiatives, leading to enhanced product quality. Bilingual and OSHA certified, adept at employee training and fostering strong client relationships to resolve issues effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Supervisor / Quality Control Manager
Buckhead Commercial Cleaning Services
01.2017 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Met with customers to resolve issues and build productive relationships.
- Evaluated performance and progress, and made proactive adjustments.
- Inspected equipment and tools used for safe operation.
Assistant
Multi Servicios Latinos
04.2012 - 12.2015
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Comunicaciones - Comunicaciones
Instituto Politecnico Nacional
Mexico, ME07-2004
Skills
- Preventive actions
- Customer satisfaction
- Quality processes
- Operational excellence
- Customer service
- Multitasking
- Employee training
- Bilingual
- Osha Certification
Certification
- Osha Training - 30 hrs.
COMPLETED PROJECTS
- Microsoft Building
- FDIC Office
- Georgia Tech
- Georgia Power
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Field Supervisor / Quality Control Manager
Buckhead Commercial Cleaning Services
01.2017 - Current
Assistant
Multi Servicios Latinos
04.2012 - 12.2015
Comunicaciones - Comunicaciones
Instituto Politecnico Nacional
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