Alma Mulcare
McCaysville
Summary
Dynamic Account Manager with a proven track record at Textbook Warehouse and Follett, excelling in client relations and customer satisfaction. Skilled in leveraging CRM software to drive revenue growth and enhance account performance. Recognized for building strong relationships and consistently exceeding sales targets through strategic planning and exceptional service.
Overview
24
24
years of professional experience
Work History
Account Manager
Textbook Warehouse
03.2015 - Current
- Managed client relationships to ensure satisfaction and retention.
- Developed strategies to improve account performance and customer engagement.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Sales Account Manager
Follett
12.2006 - 02.2015
- Developed and maintained strong relationships with key accounts to drive sales growth.
- Analyzed market trends and customer feedback to enhance product offerings and strategies.
- Implemented strategic account plans tailored to individual client needs and business goals.
- Prospected new business leads through in-person presentations and cold calling.
- Strengthened client relationships with regular communication, addressing concerns, and providing exceptional service.
- Achieved or exceeded assigned sales targets consistently by implementing effective account management strategies and monitoring progress regularly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Account Manager
Academic Book Services
10.2001 - 12.2006
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Utilized CRM systems to track sales activities, manage pipeline, and ensure accurate forecasting of revenues.
- Exceeded sales targets by consistently identifying new business opportunities and maintaining a strong pipeline of prospects.
- Established strong rapport with key decision-makers across various organizations to build trust in our brand''s value proposition.
Education
High School Diploma -
North Cobb High
Cobb, GASkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Customer relationship management (CRM)
- CRM software
- Territory management
Quarterly and yearly awards
Making quarterly and yearly goals and targets.
Timeline
Account Manager
Textbook Warehouse
03.2015 - Current
Sales Account Manager
Follett
12.2006 - 02.2015
Sales Account Manager
Academic Book Services
10.2001 - 12.2006
High School Diploma -
North Cobb High