Summary
Overview
Work History
Education
Skills
CONTACT DETAILS
NOTABLE EXPERIENCE
Timeline
Generic

ALONA KIRKLAND

Canton

Summary

Motivated Accounts Receivable Analyst manages assigned portfolio to meet or exceed established goals using systemized and sustainable approach. Maximizes receivables management software and collection tools and organizes documentation to collect payment. Consistently obtains payment and resolution on accounts to maximize cash flow and adhere to department workflow standards.

Overview

9
9
years of professional experience

Work History

Senior Accounts Receivable Analyst

OTR Solutions
04.2022 - Current
  • Monitored hundreds of external accounts across millions of shipments day to day
  • Developed professional relationships with internal and external clients to encourage open communication and feedback
  • Contacted internal and external customers to obtain documentation to support invoices
  • Liaised cross-functionally with operations team to resolve changes or modifications to revenue recognition or invoicing process
  • Analyzed aging reports, account volume, and month to month average cashflow to identify trends and patterns causing missed collections
  • Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills
  • Worked with legal teams and collections agencies to resolve large client debts
  • Reviewed external account's corporate financial records to determine security
  • Contacted insurance companies to streamline company bankruptcies, product claims, and large auto claims.
  • Assisted with balancing millions of corporate income to correct invoices.
  • Held meetings internally and externally to address issues and promote new ideas

Office Manager

C.A.T. Inc. Roofing & Construction
04.2020 - 02.2022
  • Coordinated teams of sales people and laborers to do hundreds of tasks day to day
  • Created new company contracts and various documents to build company formality and structure
  • Worked with several vendors to ensure efficient material delivery as well as cost management
  • Oversaw hundreds of restoration projects
  • Memorized up to date legal building code requirements
  • Managed and organized profiles for hundreds of clients
  • Discussed customer’s stylistic choices as well as inform them of project processes to provide transparency and satisfaction
  • Worked with multiple insurance companies on behalf of customers to discuss coverages
  • Used multiple programs to sketch homes by scale and calculate accurate restoration estimates
  • Managed payroll and organized company accounting

Cashier/Shift Lead/Customer Service Lead

Publix
08.2018 - 01.2021
  • Handled billing of customers daily, memorization of products, and provided discounts and coupons
  • Provided quality checks for delicate produce, refrigerated goods, and dry goods
  • Responsible for cleaning personal workspace as well as overall cleanliness storewide
  • Directed customers and provided guidance in store for maximum efficiency
  • Responsible for cash management including POS System transactions with credit, cash, exchanges, returns, and refunds
  • Committed thousands of weekly changing product promotions to memory
  • Maintained organized inventory and seasonal displays
  • Responsible for day to day customer service
  • Promoted charities and collected charity donations
  • Maintained and enforced social distancing policies and cleanliness regarding the COVID-19 outbreak to ensure safety
  • Delegated tasks to employees and trained new employees

Cashier/Shift Lead

Shane’s Rib Shack
12.2016 - 08.2018
  • Managed Day to Day Shift Operations
  • Lead Multiple Teams of Employees Collectively
  • Coordinated Large Orders for Multiple Events
  • Trained New Employees
  • Inventory Management & Cash Management
  • Catered On Site to Large Groups of People (100-300)
  • Provided Premier Customer Service Resulting in Customer Loyalty
  • Responsible for Cleaning and Upholding Sanitary Restaurant Standards

Education

Kennesaw State University
01.2018

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Chattahoochee Technical College
01.2019

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Alan C. Pope High School
Marietta, GA
01.2016

Skills

  • Payment reconciliation
  • GAAP
  • Collection strategies
  • Credit risk assessment
  • Cash application
  • Microsoft Excel
  • Multi-tasking
  • Diligent
  • Dispute resolution

CONTACT DETAILS

  • 934 Mill Creek Drive
  • Canton, GA 30115
  • 770.883.8153
  • Alonakurkles@gmail.com

NOTABLE EXPERIENCE

  • 2 + Years Office Manager Experience
  • 10 + Years Customer Service Experience
  • 2 + Years Project Manager Experience
  • 6 + Years Administrative office Experience

Timeline

Senior Accounts Receivable Analyst

OTR Solutions
04.2022 - Current

Office Manager

C.A.T. Inc. Roofing & Construction
04.2020 - 02.2022

Cashier/Shift Lead/Customer Service Lead

Publix
08.2018 - 01.2021

Cashier/Shift Lead

Shane’s Rib Shack
12.2016 - 08.2018

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Chattahoochee Technical College

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Alan C. Pope High School

Kennesaw State University

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