Alondra Barrios
Marietta
Summary
Enthusiastic Lincoln Tech student eager to obtain a position with the opportunity to learn new skills, expand my knowledge, and venture off and expand my capabilities into more work base qualities, skills, and more. Proven track record in ensuring exceptional hospitality. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Los Abuelos
08.2023 - Current
- Provided excellent customer service by greeting guests, taking accurate orders, and delivering food and beverages promptly.
- Maintained strong product knowledge to answer menu questions and make recommendations.
- Ensured customer satisfaction by handling complaints professionally and resolving issues quickly.
- Collaborated with kitchen and bar staff to ensure efficient service and order accuracy.
- Managed multiple tables and tasks in a fast-paced environment while maintaining a positive attitude.
- Processed payments, handled cash and credit transactions, and balanced receipts.
- Followed health and safety standards to maintain a clean and organized dining area.
- Trained multiple new servers on menu offerings, service standards, and restaurant policies.
- Delivered exceptional customer service, ensuring satisfaction during dining experiences.
- Managed order accuracy and efficiency, minimizing wait times for guests.
Panera Team Member
Panera Bread Company
07.2022 - 05.2024
- Collaborated with team members to ensure efficient operations and exceptional customer service.
- Assisted in training new employees on standard operating procedures and best practices.
- Maintained cleanliness and organization of workspaces to enhance productivity and safety.
- Operated various equipment and tools according to safety guidelines, ensuring compliance with regulations.
- Participated in team meetings, sharing insights for process improvements and operational efficiency.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Managed multiple responsibilities in a fast-paced environment while maintaining accuracy and efficiency.
Hostess
Cinco Mexican Grill Cantina
06.2021 - 12.2021
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Welcomed and greeted guests with professionalism, ensuring a positive first impression.
- Coordinated reservation systems to streamline bookings and minimize wait times.
- Maintained cleanliness and organization of the front-of-house area to uphold restaurant standards.
- Handled guest inquiries and concerns, resolving issues promptly to ensure satisfaction.
- Answered phone calls to take orders, give information and document reservations.
Education
Associate of Science - Medical Assisting
Lincoln College of Technology
Marietta, GA02-2027
High School Diploma -
Marietta High School
Marietta, GA05-2023
Skills
- Strong work ethic
- Bilingual or multilingual communication
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Multitasking
- First aid and CPR certified
- Cleaning and sanitation protocols
- Professionalism, confidentiality, and reliability
- Attention to detail and accuracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Los Abuelos
08.2023 - Current
Panera Team Member
Panera Bread Company
07.2022 - 05.2024
Hostess
Cinco Mexican Grill Cantina
06.2021 - 12.2021
Associate of Science - Medical Assisting
Lincoln College of Technology
High School Diploma -
Marietta High School