Alondra Lamout
Atlanta
Summary
Bilingual (English/Spanish) and results-driven retail leader with over 5 years of experience at T-Mobile. Progressed from Keyholder to Assistant Manager, demonstrating strong leadership, top sales performance, and excellent customer service. Known for coaching teams, resolving customer issues efficiently, and consistently surpassing store goals. Background in luxury hospitality enhances client relations and service delivery.
Overview
10
10
years of professional experience
Work History
Assistant Manager
T-Mobile
01.2025 - Current
- - Lead daily operations and supervise staff to ensure sales targets and service metrics are exceeded.
- - Coach and develop team members, fostering a high-performance, goal-oriented culture.
- - Handle escalations and complex customer concerns to maintain loyalty and satisfaction.
- - Support Store Manager in administrative tasks, reporting, and team development.
Keyholder / Sales Expert
T-Mobile
01.2021 - 01.2024
- - Opened and closed the store as a trusted team leader.
- - Consistently ranked in top sales across the region.
- - Built strong relationships with clients, focused on customized solutions.
- - Mentored new hires and supported daily team productivity.
Mobile Expert
T-Mobile
07.2020 - 01.2021
- - Delivered outstanding customer experiences with personalized assistance.
- - Resolved billing and service issues while promoting T-Mobile products and services.
Seller
Angels Perfume
01.2017 - 01.2020
- - Assisted customers with fragrance selections, providing personalized recommendations.
- - Managed inventory and restocked popular scents regularly.
- - Maintained a clean and attractive kiosk presentation to enhance customer appeal.
- - Handled transactions and promoted special offers to drive sales.
Front Desk Receptionist
Hacienda AltaGracia – Auberge Resorts Collection
01.2016 - 01.2017
- - Delivered 5-star service in a luxury resort environment.
- - Handled check-ins, reservations, and guest needs with professionalism.
- - Enhanced guest satisfaction through proactive problem-solving.
Education
High School Diploma -
Colegio Técnico Profesional GEVI
01.2016
Skills
- - Leadership & Staff Development
- - Keyholder Responsibilities
- - Sales & Goal Achievement
- - Customer Experience & Escalation Management
- Customer relations
- - Hospitality & Client Care
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
T-Mobile
01.2025 - Current
Keyholder / Sales Expert
T-Mobile
01.2021 - 01.2024
Mobile Expert
T-Mobile
07.2020 - 01.2021
Seller
Angels Perfume
01.2017 - 01.2020
Front Desk Receptionist
Hacienda AltaGracia – Auberge Resorts Collection
01.2016 - 01.2017
High School Diploma -
Colegio Técnico Profesional GEVI
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