Alondra Williams
Lawrenceville
Summary
Dynamic and dependable professional with extensive experience in customer service and legal environments, including Lexitas Reporting. Proven ability to maintain confidentiality and accuracy while delivering exceptional service. Skilled in fast typing and active listening, consistently enhancing client satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Digital Court Reporter
Lexitas Reporting
05.2024 - Current
- Contributed to a positive courtroom atmosphere through respectful interactions with all involved parties and exhibiting professional demeanor at all times.
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
- Recounted previously recorded information to provide reference for proposed question or subject matter.
- Maintained up-to-date knowledge of legal terminology, enabling accurate transcription of complex proceedings without compromising the quality of information captured.
Retail Associate
TJX Companies
08.2023 - 05.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Deputy Clerk
Fulton County Courthouse
03.2022 - 04.2024
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
Member Service Representative
PSCU Financial Services
07.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Retail Sales Associate
Marshalls Retail Store
08.2021 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Paraprofessional
Gwinnett County Schools
12.2017 - 05.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Retail Sales Associate
Ross Dress for Less
07.2018 - 08.2018
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Expedited shipment processing, unloading deliveries, and promptly placing products in their designated locations.
- Demonstrated flexibility and adaptability in responding to changing priorities or store needs, effectively balancing multiple tasks simultaneously.
Crew Member
McDonald's
04.2013 - 12.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Elementary Education
University of West Georgia
Carrollton, GA05-2019
Skills
- Fast typing speed
- Dependability
- Legal filing procedures
- Active listener
- Customer service
- Call center experience
Timeline
Digital Court Reporter
Lexitas Reporting
05.2024 - Current
Retail Associate
TJX Companies
08.2023 - 05.2024
Member Service Representative
PSCU Financial Services
07.2022 - 02.2023
Deputy Clerk
Fulton County Courthouse
03.2022 - 04.2024
Retail Sales Associate
Marshalls Retail Store
08.2021 - 02.2023
Retail Sales Associate
Ross Dress for Less
07.2018 - 08.2018
Paraprofessional
Gwinnett County Schools
12.2017 - 05.2020
Crew Member
McDonald's
04.2013 - 12.2017
Elementary Education
University of West Georgia
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