Alphonetta Turner

• Obtained vital signs, collects specimens: urine, capillary blood glucose, venipuncture
• Administered injections and medications under the direction of a physician
• Scheduled patient appointments and managed the calendar, answered phone calls, responded to inquiries, and directed calls appropriately
• Sterilized and prepared medical instruments and equipment
• Assisted with maintaining the organization and cleanliness of the medical facility

• Obtained vital signs, collects specimens: urine, capillary stick, venipuncture, EKG
• Administered injections and medications
• Scheduled patient appointments and managed the calendar, answered phone calls, responded to inquiries, assisted with patient education, and directed calls appropriately
• Assisted with maintaining the organization and cleanliness of the medical facility

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.

Demonstrated strong organizational and time management skills while managing multiple projects.

• Developed and maintained courteous and effective working relationship
• Monitored calls for quality assurance purposes.
• Conducted performance reviews of call center staff and documented results.
• Developed and implemented customer service policies and procedures.
• Resolved escalated customer complaints in a timely manner.
• Analyzed customer feedback data to identify trends in customer service issues
• Maintained accurate records of all customer interactions using the company's CRM system.
• Collaborated with other departments to develop solutions for customer needs.

• Customer Assistant and support/Inbound call Center Representative
• Communication and Interaction/Live Chat support Representative
• Problem resolution/Email or Correspondence Representative

• Provided accurate information about products and services to customers.
• Resolved customer complaints promptly and efficiently.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.