Alphonso Martinez
Columbus
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
FedEx Delivery Driver
One Bonehead Trucking
01.2022 - 01.2024
- Delivered packages to residential and commercial locations, averaging 150-200 stops per day
- Maintained a high satisfaction rating through exemplary customer service and positive client feedback
- Optimized delivery routes to improve efficiency and reduce delivery times
- Handled and resolved delivery issues promptly, ensuring customer satisfaction
- Adhered to strict safety protocols and completed deliveries on schedule
- Maintained vehicle cleanliness and performed basic maintenance tasks
- Collaborated with team members to ensure timely and accurate deliveries
- Utilized delivery management software to track and manage delivery routes effectively
Pizza Delivery Driver
Domino's Pizza
05.2020 - 12.2021
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
Sales Associate
Hibbetts Sports
12.2019 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Dollar General
10.2018 - 04.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor - Social Work
Fort Valley State University
Fort Valley, GA05.2020
Skills
- Time Management
- Customer Service Excellence
- Problem Solving
- Attention to Detail
- Communication
- Safety Compliance
- Positive attitude
- Teamwork and collaboration
- Dependable and reliable
Timeline
FedEx Delivery Driver
One Bonehead Trucking
01.2022 - 01.2024
Pizza Delivery Driver
Domino's Pizza
05.2020 - 12.2021
Sales Associate
Hibbetts Sports
12.2019 - 05.2020
Sales Associate
Dollar General
10.2018 - 04.2019
Bachelor - Social Work
Fort Valley State University
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