Altenese Samuel
Statham
Summary
Dedicated professional with over 10 years of experience in healthcare administration and support. Skilled in managing high call volumes, scheduling and coordinating services, and maintaining accurate records with attention to detail. Recognized for delivering clear communication, resolving concerns with empathy, and ensuring positive client experiences in both in person and virtual settings. Proven ability to train and mentor team members, multitask effectively, and provide consistent, reliable support in fast paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Piedmont Healthcare Neurosurgery
04.2023 - Current
- Document 30 plus patient data and provider notes in EMR/EHR for remote physician review.
- Coordinated intake processes via phone and digital platforms, standardizing documentation to support streamlined patient onboarding.
- Provide education and follow-up instructions virtually to support continuity of care.
- Created training materials or led staff in adopting new workflows.
Supervisor / Certified Medical Assistant
Pulmonary and Sleep Specialist of Northeast Georgia / Winder Internal Medicine
01.2021 - 01.2023
- Supervised and trained a team of medical assistants, including remote onboarding support.
- Coordinated 30 plus referrals and managed patient records in EMR/EHR systems.
- Facilitated patient communication through secure messaging and telehealth support.
Certified Medical Assistant
Atlanta Gastroenterology Associates
07.2016 - 07.2020
- Provided and documented patient pathology results to EMR system.
- Managed scheduling and follow-up communications, including remote patient calls.
- Supported providers with HIPAA-compliant digital documentation.
Certified Medical Assistant
St. Mary's Hospital
09.2014 - 11.2016
- Managed approximately 30 incoming calls, emails and faxes per day from patients.
- Standardized follow-up process for test results, reducing delays and improving patient satisfaction scores.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
12.2020
MBA - undefined
Western Governors University
01.2028
Associate of Applied Science - Medical Assisting
Kaplan University
02.2011
Skills
- Remote Customer Support
- Customer-Focused Care
- Virtual Scheduling & Resource Coordination
- Leadership & Team Training
- Documentation & Reporting / Documentation Accuracy
- Time Management
Certification
- Certified Medical Assistant, 2012 - Present
- BLS - CPR, Active
- MBA, Western Governors University, 2028
Timeline
Certified Medical Assistant
Piedmont Healthcare Neurosurgery
04.2023 - Current
Supervisor / Certified Medical Assistant
Pulmonary and Sleep Specialist of Northeast Georgia / Winder Internal Medicine
01.2021 - 01.2023
Certified Medical Assistant
Atlanta Gastroenterology Associates
07.2016 - 07.2020
Certified Medical Assistant
St. Mary's Hospital
09.2014 - 11.2016
MBA - undefined
Western Governors University
Associate of Applied Science - Medical Assisting
Kaplan University
Bachelor of Science - Healthcare Administration
Grand Canyon University