Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Altenese Samuel

Statham

Summary

Dedicated professional with over 10 years of experience in healthcare administration and support. Skilled in managing high call volumes, scheduling and coordinating services, and maintaining accurate records with attention to detail. Recognized for delivering clear communication, resolving concerns with empathy, and ensuring positive client experiences in both in person and virtual settings. Proven ability to train and mentor team members, multitask effectively, and provide consistent, reliable support in fast paced environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Piedmont Healthcare Neurosurgery
04.2023 - Current
  • Document 30 plus patient data and provider notes in EMR/EHR for remote physician review.
  • Coordinated intake processes via phone and digital platforms, standardizing documentation to support streamlined patient onboarding.
  • Provide education and follow-up instructions virtually to support continuity of care.
  • Created training materials or led staff in adopting new workflows.

Supervisor / Certified Medical Assistant

Pulmonary and Sleep Specialist of Northeast Georgia / Winder Internal Medicine
01.2021 - 01.2023
  • Supervised and trained a team of medical assistants, including remote onboarding support.
  • Coordinated 30 plus referrals and managed patient records in EMR/EHR systems.
  • Facilitated patient communication through secure messaging and telehealth support.

Certified Medical Assistant

Atlanta Gastroenterology Associates
07.2016 - 07.2020
  • Provided and documented patient pathology results to EMR system.
  • Managed scheduling and follow-up communications, including remote patient calls.
  • Supported providers with HIPAA-compliant digital documentation.

Certified Medical Assistant

St. Mary's Hospital
09.2014 - 11.2016
  • Managed approximately 30 incoming calls, emails and faxes per day from patients.
  • Standardized follow-up process for test results, reducing delays and improving patient satisfaction scores.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.

Education

Bachelor of Science - Healthcare Administration

Grand Canyon University
12.2020

MBA - undefined

Western Governors University
01.2028

Associate of Applied Science - Medical Assisting

Kaplan University
02.2011

Skills

  • Remote Customer Support
  • Customer-Focused Care
  • Virtual Scheduling & Resource Coordination
  • Leadership & Team Training
  • Documentation & Reporting / Documentation Accuracy
  • Time Management

Certification

  • Certified Medical Assistant, 2012 - Present
  • BLS - CPR, Active
  • MBA, Western Governors University, 2028

Timeline

Certified Medical Assistant

Piedmont Healthcare Neurosurgery
04.2023 - Current

Supervisor / Certified Medical Assistant

Pulmonary and Sleep Specialist of Northeast Georgia / Winder Internal Medicine
01.2021 - 01.2023

Certified Medical Assistant

Atlanta Gastroenterology Associates
07.2016 - 07.2020

Certified Medical Assistant

St. Mary's Hospital
09.2014 - 11.2016

MBA - undefined

Western Governors University

Associate of Applied Science - Medical Assisting

Kaplan University

Bachelor of Science - Healthcare Administration

Grand Canyon University
Altenese Samuel