Alticia Windom
Albany
Summary
Dynamic professional with extensive experience at Sam's Club, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction and streamline operations. Skilled in financial analysis and team leadership, consistently delivering results while fostering a positive work environment. Committed to maintaining high standards of food safety and compliance.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Energetic Produce Associate known for high productivity and efficient task completion. Specialize in inventory management, quality control, and customer service. Excel in communication, teamwork, and adaptability, ensuring seamless operations in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Produce Associate
Sam's Club
Douglasville
05.2023 - Current
- Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
- Participated in weekly team meetings to discuss current promotions, sales goals, new products.
- Placed new produce orders based on expected demand.
Customer Service Representative
Access2Care
Albany
12.2022 - 04.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained a high level of professionalism when dealing with difficult customers.
Cafe Associate
Sam's Club
Albany
09.2020 - 02.2022
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Trained new employees on operating procedures, product knowledge and customer service techniques.
- Inspected equipment regularly to ensure proper functioning and safety standards were met.
- Processed payments on cash register and counted back bills and change to patrons.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Handled special requests from customers in a timely fashion while ensuring satisfaction.
- Investigated and resolved customer complaints concerning food quality and service.
- Provided support with food preparation including making coffees, smoothies and juices.
Shift Leader
Dairy Queen Grill & Chill
Albany
10.2013 - 04.2020
- Identified needs of customers promptly and efficiently.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Monitored employee performance and provided feedback for improvement.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Managed daily workflow and scheduled staff for adequate coverage.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assisted general manager with operations game plan and company initiatives implementation.
Education
Bachelor of Business Administration And Management -
Albany Technical College
Albany, GA05-2025
Skills
- Financial analysis
- Project management
- Marketing strategies
- Data entry
- Customer service
- Team leadership
- Inventory management
- Employee training
- Effective communication
- Sanitizing requirements
- Ordering products
- Visual display creation
- Cash handling proficiency
- Product knowledge expertise
- Customer engagement
- Unloading packages
- Marking down products
- Merchandise organization
- Temperature monitoring
- Food safety compliance
- Food preparation
- Supermarket stocking
- Stock rotation
- Store appearance
- Supply chain
- Cleaning and sanitation
- Operating pallet jacks
- Price checking
- Shelf stocking
- Checking cooler temperatures
- Training and mentoring
- Sanitation procedures
- Produce handling
- Retail sales
- Workplace safety
- Restocking produce
- Pricing and shelf labeling
- Retail merchandising
- Product restocking
- Packaging and labeling
- Product rotation
- Hand-eye coordination
- Willingness to learn
Timeline
Produce Associate
Sam's Club
05.2023 - Current
Customer Service Representative
Access2Care
12.2022 - 04.2023
Cafe Associate
Sam's Club
09.2020 - 02.2022
Shift Leader
Dairy Queen Grill & Chill
10.2013 - 04.2020
Bachelor of Business Administration And Management -
Albany Technical College