Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alton Osse

Lithonia

Summary

I am an aspiring helpdesk technician with experience in anydesk ticketing software, using active directory and more. I am also A+ certified.


Project: Windows Server 2019 Implementation

Description: Designed and implemented a virtualized lab environment using Windows Server to enhance system administration skills. Created multiple virtual machines to simulate server roles, networking configurations, and security scenarios.


Responsibilities:

  • Deployed multiple virtual machines to simulate server roles (domain controller, file server, web server, etc.) and networking scenarios.
  • Configured network services such as DHCP, DNS, and routing to facilitate communication between virtual machines.
  • Implemented security measures including firewall rules, access controls, and encryption to protect against threats.
  • Utilized monitoring tools to track performance and troubleshoot issues within the virtualized environment.
  • Documented setup procedures, configurations, and lessons learned for future reference and knowledge sharing.

Outcomes:

  • Gained practical experience in managing Windows Server environments.
  • Enhanced skills in server administration, networking, and security.
  • Documented setup procedures and shared insights with peers for knowledge sharing.


Technologies Used:

  • VMware
  • Windows Server (various versions)
  • Active Directory
  • DNS, DHCP
  • IIS
  • Firewall, Access Control

Overview

1
1
year of professional experience

Work History

Gardener

Georgia State University
10.2020 - 12.2020

• Assisting other individuals in removing weeds from plant areas.

• Bringing necessary tools to gardening site.

• My primary task was to pull weeds and assist others with tasks.

Mail Sorter

Staffmark Temp Agency
09.2020 - 10.2020

• Rearranging and organizing factory materials.

• Separating and sorting through material to find ones needed for my job.

• Doing multiple tasks such as organizing and putting materials together.

Intern

Disability Link
06.2020 - 08.2020
  • Provided specialized technical support to elderly individuals, focusing on auditory issues during Zoom calls, including troubleshooting audio configurations and ensuring clear communication.

Education

Bachelor of Arts - Speech Communication

Georgia State University
2025

Associate Degree in Business Administration -

Georgia State University
01.2020

Skills

  • Familiar with active directory and
    ticketing software
  • Great communication skills, good at
    explaining specific topics clearly, both
    when speaking and writing
  • Works well in teams to reach common
    goals
  • Can handle many urgent tasks at once
    and knows how to manage time
    effectively
  • Patient when working with less technically
    savvy or frustrated customers to
    resolve technical problems
  • Basic understanding of microsoft
    products and capable of
    troubleshooting network issues
  • Scheduling Meetings
  • Booking Travel
  • Taking Meeting Notes

Timeline

Gardener

Georgia State University
10.2020 - 12.2020

Mail Sorter

Staffmark Temp Agency
09.2020 - 10.2020

Intern

Disability Link
06.2020 - 08.2020

Bachelor of Arts - Speech Communication

Georgia State University

Associate Degree in Business Administration -

Georgia State University
Alton Osse