Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alvin Gaddy

Adairsville

Summary

Dynamic appliance installation specialist with a proven track record at Gaddy's Transportation, recognized for achieving a 99% customer satisfaction rating. Expert in technical support and safety compliance, I excel in problem-solving and effective communication, ensuring seamless installations and fostering strong client relationships. Committed to operational excellence and team training.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Appliance delivery/Installation specialist

Gaddy's Transportation
Knoxville
09.2024 - Current
  • Operated hand tools and machinery for equipment assembly and installation tasks.
  • Trained new team members on installation procedures and safety protocols.
  • Maintained accurate records of installation schedules and client communications.
  • Provided technical support during installations to resolve any immediate issues.
  • Supervised field installation staff and handled escalated issues to maintain progress.

Appliance Delivery and Installation Associate

Ferguson Enterprises, LLC
Tucker
09.2022 - 09.2024
  • Efficiently managed the delivery and installation of over 300 household appliances per month, maintaining a 99% customer satisfaction rating by ensuring accurate and safe setup, compliance with industry standards, and providing comprehensive user demonstrations.
  • Streamlined delivery routes and techniques for appliance installations, effectively managing the setup of over 300+ units per quarter, leading to a 25% increase in customer satisfaction and repeat business.
  • Efficiently completed over 300 safe and timely appliance installations within a year, achieving a 95% customer satisfaction rating due to technical proficiency and adherence to safety protocols.
  • Developed training materials for new employees to ensure effective onboarding.
  • Collaborated with departments to streamline operations and improve communication channels.

Appliance Delivery and Installation Associate

Spirit Logistics networ
Kennesaw
01.2018 - 01.2022
  • Achieved award for highest customer service among 30 employees in driver and installer roles.
  • Delivered and installed appliances 15-20 times daily to meet customer needs.
  • Organized loading of appliances to enhance operational efficiency.
  • Increased company savings by maintaining a 100% order accuracy rate.
  • Operated 26 ft box truck while adhering to all road laws.

Education

Some College - Business Administration

Robeson community college
Lumberton, South Carolina
01.2016

High school -

Fairmont High School
Fairmont, NC

Skills

  • Appliance installation
  • Equipment maintenance
  • Technical support
  • Assembly skills
  • Safety compliance
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Hand tool proficiency
  • Power tool operation
  • Hardware installation
  • Multitasking capacity

Certification

  • Level III Appliance Installer | Dallas, Texas | 2022
  • Certified to properly install all Sub Zero appliances including: Refrigerators, dishwashers, washer, dryer, and Stoves.

Timeline

Lead Appliance delivery/Installation specialist

Gaddy's Transportation
09.2024 - Current

Appliance Delivery and Installation Associate

Ferguson Enterprises, LLC
09.2022 - 09.2024

Appliance Delivery and Installation Associate

Spirit Logistics networ
01.2018 - 01.2022

Some College - Business Administration

Robeson community college

High school -

Fairmont High School

Similar Profiles

CREATE PROFILE
Alvin Gaddy