Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alysha Ingram

Covington

Summary

Professional with strong background in animal healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement. Recognized for effective communication, leadership, and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Practice Manager

Banfield Pet Hospital
06.2024 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Oversaw accounting, budgeting, and financial reporting.

Shift Lead/Veterinary Assistant

Banfield Pet Hospital
07.2020 - 06.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Improved client relations through effective communication and education on pet health needs.
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Restrained animals to protect veterinarians from potential harm.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Monitored patient vitals in surgeries, dental cleanings, etc.
  • Efficiency in blood draws (Jugular, cephalic, saphenous)
  • Efficiency in IV catheter placement

Education

Associate - Veterinary Technician

Penn Foster Career School
Scranton, PA
04-2027

Skills

  • Schedule management
  • Staff management
  • Practice management
  • Workflow management
  • Client communication
  • Patient restraint
  • Animal safety
  • Medication administration
  • Appointment scheduling
  • Sample collection
  • Euthanasia assistance
  • Vaccine administration
  • Diagnostic imaging
  • Medical record-keeping
  • Veterinary terminology
  • Intravenous catheterization
  • Surgical procedures and support
  • General anesthesia monitoring
  • IV medication administration
  • Surgical preparation
  • Client education
  • Emergency and preventive care

Timeline

Practice Manager

Banfield Pet Hospital
06.2024 - Current

Shift Lead/Veterinary Assistant

Banfield Pet Hospital
07.2020 - 06.2024

Associate - Veterinary Technician

Penn Foster Career School

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Alysha Ingram