Alyssa Burke
Tifton
Summary
Dynamic Service Manager with extensive experience at Buffalo Wild Wings, excelling in conflict resolution and employee training. Proven track record of transforming customer complaints into growth opportunities while enhancing team performance. Skilled in schedule management and upselling, consistently driving sales and ensuring exceptional service quality. Trying to always exceed at any position or situation . Dedicated to any task at hand .
Overview
2
2
years of professional experience
Work History
Service Manager
Buffalo Wild Wings
10.2024 - Current
- Resolve customer complaints in professional and timely manner.
- Meet with customers to discuss service needs and offer available solutions.
- Resolve escalated customer complaints professionally, turning potentially negative experiences into opportunities for growth and learning.
- Trained and supervise staff up to company standards and beyond .
- Engaged in continuous upselling and building plans for higher sales.
- Make schedules while working around various availability.
Bartender
Buffalo Wilds Wings
06.2023 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Buffalo Wild Wings
10.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Pace For Girls
Jacksonville, FLSkills
- Customer service
- Conflict resolution
- Employee training
- Schedule management
- Adaptability
- Creativity
- Time management and resourcefulness
- Empathy
Timeline
Service Manager
Buffalo Wild Wings
10.2024 - Current
Bartender
Buffalo Wilds Wings
06.2023 - 10.2024
Server
Buffalo Wild Wings
10.2022 - 06.2023
Pace For Girls
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