Alyssa Carter
Adel
Summary
Dynamic Customer Service Representative with proven expertise at Nashville Feed and Garden, excelling in conflict resolution and relationship building. Recognized for enhancing customer loyalty through empathetic complaint handling and upselling strategies, consistently exceeding performance metrics. Strong product knowledge and active listening skills drive exceptional customer satisfaction and retention.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Nashville Feed and Garden
01.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Berrien High School
Nashville, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Follow-up skills
- Call management
- Paperwork processing
- Product knowledge
- Team development
- Documentation
Timeline
Customer Service Representative
Nashville Feed and Garden
01.2021 - Current
Berrien High School
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