Alyssa Francis
Smyrna
Summary
Highly motivated and creative employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focused on being productive to accomplish team objectives.
Professional, experienced hospitality worker prepared for this role. Strong focus on team collaboration and achieving results. Known for adaptability and reliability. Skilled in customer service, multitasking, and maintaining cleanliness standards. Friendly and approachable with a commitment to creating welcoming environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Premium Club Attendant and Server
Delta 360 Club with Delaware North
09.2023 - Current
- Greet guests and provide directions and information as requested.
- Ensured cleanliness and organization of club facilities to enhance guest experience.
- Monitored inventory levels and coordinated supply orders for operational efficiency.
- Trained new staff on club protocols, safety standards, and customer interaction techniques.
- Implemented process improvements to streamline service delivery and reduce wait times.
- Resolved conflicts among members when necessary, fostering a positive community atmosphere within the club setting.
Front Office Specialist
WellStar Internal Medicine
09.2021 - 01.2023
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Ensured accurate patient registration by verifying insurance information and updating electronic health records.
- Coordinated communication between medical staff and patients, enhancing service delivery and satisfaction.
- Scheduled appointments, sent reminders and updated master calendar.
- Implemented process improvements that streamlined administrative workflows, increasing overall efficiency in the front office.
- Calculated money due and processed payments.
Receptionist
C-Tech Water Solutions
09.2019 - 02.2021
- Led front desk operations, ensuring efficient workflow and positive customer interactions.
- Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.
- Received incoming packages and mail, dispersed parcels and correspondence, and shipped outgoing items daily.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Prepared, compiled, and filed documents as well as reports presented to various parties.
- Answered and directed incoming calls using a multi-line telephone system.
Front Desk Worker
Valdosta State University
09.2018 - 05.2019
- Managed front desk operations, ensuring smooth check-in and check-out processes for students and visitors.
- Screened and verified visitors for identification credentials and purpose of visit to maintain the security of personnel and office environment.
- Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
Blazer Beginnings Orientation Leader
Valdosta State University
05.2018 - 01.2019
- Facilitated orientation sessions for new students, enhancing their transition experience and engagement with campus resources.
- Coordinated campus tours, providing comprehensive information on facilities and services to incoming students.
- Led discussions on university policies and student life, fostering a sense of community among new students.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
Hostess
YardHouse Darden Restaurants
05.2017 - 08.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Monitored dining room activity to anticipate guest needs and enhance service delivery.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Health Sciences
Valdosta State University
Valdosta, GA12.2020
Master of Business - Business Administration
Valdosta State University
Valdosta, GA08.2025
Skills
- Meticulous and organized
- Hospitality services
- Proficient in Microsoft Office
- Multitasking and prioritization
- Service-oriented mindset
- Flexible
- Time management skills
- Adaptable
- Multi-line telephone skills
- Teamwork and collaboration
- Conflict resolution
Certification
- Google Analytics certification
- Healthcare Administration (HCAD) certification
- Institute for Healthcare Improvement (IHI) certification
Timeline
Premium Club Attendant and Server
Delta 360 Club with Delaware North
09.2023 - Current
Front Office Specialist
WellStar Internal Medicine
09.2021 - 01.2023
Receptionist
C-Tech Water Solutions
09.2019 - 02.2021
Front Desk Worker
Valdosta State University
09.2018 - 05.2019
Blazer Beginnings Orientation Leader
Valdosta State University
05.2018 - 01.2019
Hostess
YardHouse Darden Restaurants
05.2017 - 08.2017
Bachelor of Science - Health Sciences
Valdosta State University
Master of Business - Business Administration
Valdosta State University
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