Summary
Overview
Work History
Education
Skills
References
Timeline
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Alyssa Glover

Smyrna

Summary

Dynamic Delivery Supervisor at Rick Hendrick Toyota with a proven track record in customer service and team leadership. Expert in training staff and enhancing client satisfaction through effective communication and CRM management. Recognized for crafting efficient procedures that improved customer interactions and streamlined operations in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Delivery Supervisor

Rick Hendrick Toyota
Sandy Springs
07.2023 - Current
  • Educate customers on vehicle features, ensuring they understand all safety protocols and operational details before completing the delivery process.
  • Coordinate with multiple departments to enhance the customer experience.
  • Train and mentor new team members on customer service best practices, safety protocols, and effective communication.
  • Crafted efficient handling procedures for managing customer concerns via phone, email, and CRM tools.

Hostess Manager

North Italia
Dunwoody
08.2022 - 01.2025
  • Managed patron interactions by prioritizing their needs and ensuring compliance standards.
  • Collaborated closely with team members to guarantee top-notch customer service.
  • Managed hostess relations to gather feedback and improve hiring, development, counseling, promotion and discipline processes.

Client Service Representative

Housing Authority of Dekalb County
Decatur
07.2022 - 07.2023
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Created detailed notes in customer profiles to keep track of conversations and requests.
  • Devised innovative methods to ensure client satisfaction in a fast-paced setting.

Administrative Assistant

Direct Therapy Services
Pomona
05.2018 - 05.2021
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Directed customer inquiries to appropriate department personnel.
  • Updated and maintained databases with current information.

Education

Associate of Arts -

Wayne County Community College
Detroit, MI

Skills

  • Customer service
  • Automotive Systems Analysis
  • Training and coaching
  • Team leadership and collaboration
  • Conflict resolution
  • CRM management

References

References available upon request.

Timeline

Delivery Supervisor

Rick Hendrick Toyota
07.2023 - Current

Hostess Manager

North Italia
08.2022 - 01.2025

Client Service Representative

Housing Authority of Dekalb County
07.2022 - 07.2023

Administrative Assistant

Direct Therapy Services
05.2018 - 05.2021

Associate of Arts -

Wayne County Community College

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Alyssa Glover