Alyssa Handy
Smyrna
Summary
Consistent and reliable service professional adept at managing customer interactions across delivery and retail settings. Expertise in optimizing delivery routes, utilizing technology for order management, and fostering client relationships to enhance satisfaction and loyalty.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Delivery Driver
Uber Eats
Marietta
05.2023 - Current
- Delivered food promptly to customers using mobile delivery platform.
- Navigated efficiently through urban areas to optimize delivery routes.
- Communicated effectively with customers regarding order updates and issues.
- Maintained vehicle cleanliness and safety for reliable transportation.
- Utilized GPS technology to track deliveries and manage schedules.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Handled customer inquiries and resolved concerns in a professional manner.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Delivery Driver
DoorDash
Powder Springs
03.2020 - Current
- Delivered food and other items in a timely manner while maintaining the highest customer service standards.
- Followed all safety procedures when loading/unloading deliveries from vehicle and during delivery route travel.
- Communicated with customers about any delays or issues that may arise during the delivery process via phone calls or text messages as needed.
- Operated the delivery software properly and utilized the various features to accurately assist the customers and employer.
Gas Station Attendant/Cashier
Busy Bee
Buchanan
03.2022 - 05.2023
- Provided and rendered prompt, efficient, and courteous service to customers.
- Received cash and gave correct change and processed credit card sales correctly through terminal.
- Assisted and helped with inventory, stocking shelves, and monitoring inventory.
- Maintained cleanliness and organization of fuel pumps and convenience store area.
- Assisted customers with fuel purchases and convenience store transactions.
- Monitored inventory levels and restocked shelves as needed.
- Operated cash register and processed customer payments accurately.
- Provided exceptional customer service to enhance customer satisfaction.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Cook/Prep Cook
Captain D's Seafood Restaurant
Bremen
04.2020 - 08.2020
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Verify that prepared food meets requirements for quality and quantity.
- Read food order slips or receive verbal instructions as to food required by customer, and prepare and cook food according to instructions.
- Operate large-volume cooking equipment such as grills and deep oil fryers.
- Prepared and cooked a variety of seafood dishes according to restaurant standards.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Operated kitchen equipment safely and efficiently during high-volume shifts.
- Collaborated with staff to ensure timely meal service during peak hours.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Used standardized recipes and other instructions to prepare food.
Caregiver
Better off at Home
Douglasville
12.2019 - 03.2020
- Assisted clients with daily living activities and personal care routines.
- Developed strong relationships with clients to enhance emotional well-being.
- Administered medications following prescribed schedules and guidelines.
- Maintained a clean and safe environment for clients at all times.
- Provided companionship through engaging conversations and activities daily.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Deli Clerk/Customer Service
Publix Super Markets
Acworth
06.2019 - 01.2020
- Providing exceptional service to deli counter customers by answering questions, providing samples and responding to requests.
- Recommending, slicing, weighing packaging and pricing meats and cheeses.
- Preparing special orders and party trays.
Drug Screen Collector
Prompt Chemical
Hiram
06.2017 - 07.2019
- Ensure that all paperwork and necessary information has been captured at the time of the collection.
- Perform collections for urine drug screening, both observed and unobserved.
- Update and maintain client contact information and records, as necessary.
- Responsible for keeping inventory and ensuring supplies are stocked.
- Uses effective communication skills in working with all department staff.
- Uses communication technologies efficiently.
- Multitasking while maintaining attention to detail.
- Work in a highly organized and efficient manner.
Dining Server
Presbyterian Village of Austell
Austell
09.2016 - 06.2019
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner.
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible.
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times.
Education
Pre-Nursing -
Georgia Southern University
Statesboro, GA 08.2017 - 05.2019
High School -
Cumberland Christian Academy
Marietta, GASkills
- GPS navigation
- Customer order management
- Safety regulations adherence
- Time management
- Personal hygiene support
- Daily living assistance
- Medication administration
- Client relationship building
- Customer service
- Effective communication
- Attention to detail
- Food safety
- Point of sale
- Menu knowledge
- Order accuracy
- Inventory management
- Communication skills
- Safety compliance
- Table setting arrangements
- Professional appearance
- Cash handling
- Conflict resolution
- Positive and professional
- Issue escalation
- Cash management
- Payment collection
- Phone etiquette
- Calm demeanor
- Basic math
Timeline
Delivery Driver
Uber Eats
05.2023 - Current
Gas Station Attendant/Cashier
Busy Bee
03.2022 - 05.2023
Cook/Prep Cook
Captain D's Seafood Restaurant
04.2020 - 08.2020
Delivery Driver
DoorDash
03.2020 - Current
Caregiver
Better off at Home
12.2019 - 03.2020
Deli Clerk/Customer Service
Publix Super Markets
06.2019 - 01.2020
Pre-Nursing -
Georgia Southern University
08.2017 - 05.2019
Drug Screen Collector
Prompt Chemical
06.2017 - 07.2019
Dining Server
Presbyterian Village of Austell
09.2016 - 06.2019
High School -
Cumberland Christian Academy