Alyssa Hughes
Duluth,GA
Summary
Dependable and driven with independent approach to handling high-volume customer loads. Well-versed in assisting customers with drink and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Waitress
Rumi's Kitchen Avalon
02.2022 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Bartender/Waitress
Ray's On The River
06.2019 - 02.2022
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Sapphire
11.2017 - 05.2019
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold items to customers, driving up per sale revenues and maximizing profits.
Bartender
Sports And Social
02.2017 - 06.2017
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Bartender
Red Martini
08.2016 - 02.2017
- Served guest with speed and accuracy.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
Bartender/ Bar Manager
Rock N Taco
06.2016 - 12.2016
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Skills
- Highly reliable
- Positive attitude
- Customer service
- Attending multiple customers
- Clear and effective communication
- Fast Learner
- Task Prioritization
- Hospitality and Guest Service
- Adaptability
Timeline
Waitress
Rumi's Kitchen Avalon
02.2022 - Current
Bartender/Waitress
Ray's On The River
06.2019 - 02.2022
Bartender
Sapphire
11.2017 - 05.2019
Bartender
Sports And Social
02.2017 - 06.2017
Bartender
Red Martini
08.2016 - 02.2017
Bartender/ Bar Manager
Rock N Taco
06.2016 - 12.2016
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