Alyssa Kenney

• Promoted rapidly from Insurance Claims Assistant to company-wide Manager
• Managed daily operations, staff coordination, and client communications across multiple branches
• Worked directly with insurance companies to supplement claims, generating over $5M in additional revenue
• Opened and managed a new Savannah branch, overseeing scheduling, performance, and workflow
• Developed strong skills in professionalism, organization, client relations, and high-pressure problem solving
• Facilitated team meetings to discuss progress, address challenges, and foster collaboration.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.

• Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
• Responded promptly to guest inquiries, resolving issues and providing information on hotel services.
• Coordinated room assignments and maintained accurate reservation records using property management software.
• Assisted in training new front desk staff, promoting best practices for exceptional guest service.
• Conducted daily cash handling procedures, maintaining accuracy in financial transactions and reporting.

Seasonal (Summers) After 2019

• Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
• Worked with POS system (Toast) to place orders, manage bills, and handle complimentary items.
• Managed multiple tables efficiently, maintaining high service standards in fast-paced environment with generally 6 servers splitting a span of 70 - 80 tables.
• Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
• Trained new servers on menu knowledge, service techniques, and restaurant policies.

Summer Only

• Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
• Built and broke down display cases, secured, and returned product to storage space to assist with opening and closing duties.
• Operated espresso machines and brewing equipment to prepare high-quality beverages.
• Assisted in training new team members on café procedures and best practices.
• Maintained cleanliness and organization of workstations, adhering to health standards.

• Delivered exceptional customer service, ensuring satisfaction and repeat business.
• Operated point-of-sale systems accurately, processing orders and payments efficiently.
• Assisted with food running, guest service, and maintaining clean dining areas
• Developed early hospitality skills including teamwork, communication, and efficiency