Alyssa Krouskroup
Flowery Branch
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
North Atlanta Primary Care
10.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Rental Administrator/Head Cashier
Mall of Georgia Ford
07.2015 - 10.2020
- Managed cash register to ensure accurate processing of transactions.
- Organized cash drawers for efficient operation.
- Processed refunds and exchanges to maintain customer satisfaction.
- Resolved customer complaints by offering immediate solutions.
- Collaborated with team members to achieve store goals.
- Balanced cash registers to maintain accurate accounting records.
- Supported inventory control, ensuring stock availability.
- Addressed customer inquiries to enhance store reputation.
- Assisted in opening and closing procedures for seamless operations.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
Shift Manager
Dairy Queen Grill & Chill
01.2012 - 02.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Medical Assistant Diploma - Medical
Lanier Technical College
Gainesville, GA10-2020
High School Diploma -
Lanier High School
Sugar Hill, GA05-2014
Skills
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Customer education
- Problem-solving
- Time management
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Cleaning and sanitizing
- Multitasking Abilities
- Excellent communication
- Active listening
- Detail-oriented
Certification
- Basic Life Support (BLS) - American Heart Association.
- Registered Medical Assistant (RMA) -American Medical Technology
Timeline
Medical Assistant
North Atlanta Primary Care
10.2020 - Current
Rental Administrator/Head Cashier
Mall of Georgia Ford
07.2015 - 10.2020
Shift Manager
Dairy Queen Grill & Chill
01.2012 - 02.2017
- Basic Life Support (BLS) - American Heart Association.
- Registered Medical Assistant (RMA) -American Medical Technology
Medical Assistant Diploma - Medical
Lanier Technical College
High School Diploma -
Lanier High School
Similar Profiles
Shontae WillinghamShontae Willingham
Front Desk Supervisor at North Atlanta Primary CareFront Desk Supervisor at North Atlanta Primary Care
Lauren MitroLauren Mitro
Certified Medical Assistant at North Atlanta Primary CareCertified Medical Assistant at North Atlanta Primary Care
Ludnie JoubertLudnie Joubert
Director of Clinical Operations at North Atlanta Primary Care/Southeast Medical GroupDirector of Clinical Operations at North Atlanta Primary Care/Southeast Medical Group