Alyssa Muñoz
Athens
Summary
Dynamic professional with extensive experience in customer relationship management, dedicated to enhancing customer satisfaction and retention. Proven ability to leverage persuasive communication techniques to drive sales and cultivate lasting customer loyalty. Strong emphasis on teamwork and adaptability consistently leads to goal achievement in fast-paced, positive environments. Proficient in communication, problem-solving, and time management, ensuring effective collaboration and project execution.
Overview
4
4
years of professional experience
Work History
Seasonal Sales Associate
Five Below
Athens, GA
11.2025 - 01.2026
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed inventory levels, ensuring optimal stock availability during peak sales periods.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Seasonal Sales Associate
Spirit Halloween
Athens, GA
10.2025 - 11.2025
- Enhanced customer experience by providing personalized service and addressing inquiries effectively.
- Developed product knowledge to assist customers in making informed purchasing decisions.
- Collaborated with team members to maintain store presentation and inventory organization.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cadet & Volunteer
Westside High NJROTC
08.2021 - 12.2021
- Assisted with special events and programs
- Demonstrated discipline and commitment by maintaining excellent attendance throughout program
- Strengthened communication and interpersonal skills, leading to more effective teamwork within the NJROTC unit
Education
High School Diploma -
Westside High School
01.2025
Skills
- Bilingual
- Consistent Reliability
- Adaptable Learner
- Effective Organization
- Prioritization
- Collaborative Teamwork
- Multiple Tasks Management
- Quickly Adapting to Change
LANGUAGES
English: Native/Fluent
Spanish: Native/Fluent
Timeline
Seasonal Sales Associate
Five Below
11.2025 - 01.2026
Seasonal Sales Associate
Spirit Halloween
10.2025 - 11.2025
Cadet & Volunteer
Westside High NJROTC
08.2021 - 12.2021
High School Diploma -
Westside High School