Alyssa Therlonge
Valdosta
Summary
Innovative and detail-oriented coordinator with extensive experience in enhancing visitor experiences through engaging activities and effective communication. Skilled in customer service and social media marketing, dedicated to fostering enriching cultural interactions.
Overview
2
2
years of professional experience
Work History
Museum Senior Coordinator
Copeland African American Museum
Valdosta
09.2024 - Current
- Developed engaging exhibit layouts and narratives to enhance visitor experience.
- Resolved customer complaints or answered customers' questions.
- Implemented effective communication systems between teams to ensure timely information exchange.
- Facilitated engaging activities to enrich visitor interactions and promote cultural understanding.
- Developed educational materials for guided tours and workshops.
- Assisted in marketing efforts through social media.
Front Desk Assistant
VSU Parking and Transportation
Valdosta
01.2024 - 09.2024
- Greeted visitors and provided information about parking and transportation services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Handled customer complaints with professionalism and empathy.
- Maintained cleanliness and organization of the front desk area.
- Computed bills, collected payments and made change for guests.
- Maintained accurate records of guest accounts using computerized systems.
- Assisted with processing parking permits and maintaining accurate records.
Education
High School Diploma -
Wharton High School
Tampa, FL06-2023
Some College (No Degree) - English & Literature
Valdosta State University
Valdosta, GASkills
- Visitor engagement
- Social media marketing
- Conflict resolution
- Team collaboration
- Attention to detail
- Creative thinking
- Problem solving
- Time management
- Verbal and written communication
- Adaptability and flexibility
- Customer service
- Active listening
- Critical thinking development
- Reading comprehension
Timeline
Museum Senior Coordinator
Copeland African American Museum
09.2024 - Current
Front Desk Assistant
VSU Parking and Transportation
01.2024 - 09.2024
High School Diploma -
Wharton High School
Some College (No Degree) - English & Literature
Valdosta State University