Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Alyssia Mccloudy

Atlanta

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Drippin Wet Cycles
11.2020 - Current
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Home Care Aide

Dodson Family Home Care
01.2022 - 10.2024
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Education

Nursing Student

Georgia State University
Atlanta, GA
05.2026

Certified Nursing Assistant - CNA

Woodruff Technical College
Atlanta, GA
2022

High School Diploma -

Lakeside High School
Atlanta, GA
2020

Skills

  • Customer Service Expertise
  • Order Fulfillment
  • Credit Card Payment Processing
  • Call center experience
  • Team development
  • Scheduling

Certification


  • CNA - Certified Nurse Assistant


Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.

Timeline

Home Care Aide

Dodson Family Home Care
01.2022 - 10.2024

Customer Service Representative

Drippin Wet Cycles
11.2020 - Current

Certified Nursing Assistant - CNA

Woodruff Technical College

High School Diploma -

Lakeside High School

Nursing Student

Georgia State University

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Alyssia Mccloudy