Alyssia Mccloudy
Atlanta
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Drippin Wet Cycles
11.2020 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Inventory Specialist
Drippin Wet Cycles
11.2020 - Current
- Completed physical inventory counts each month.
- Managed inventory levels to ensure optimal stock availability and reduce excess.
- Analyzed stock discrepancies and implemented corrective actions to enhance accuracy.
- Performed data entry and completed proper paperwork.
- Monitored compliance with safety regulations in storage procedures and equipment use.
- Developed reports on inventory trends to support strategic decision-making.
Home Care Aide
Dodson Family Home Care
01.2022 - 10.2024
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Education
Nursing Student
Georgia State University
Atlanta, GA05.2026
Certified Nursing Assistant - CNA
Woodruff Technical College
Atlanta, GA2022
High School Diploma -
Lakeside High School
Atlanta, GA2020
Skills
- Customer Service Expertise
- Order Fulfillment
- Credit Card Payment Processing
- Call center experience
- Team development
- Scheduling
- Data entry
- Active listening
Certification
- CNA - Certified Nurse Assistant
Personal Information
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Education
High school diploma
Timeline
Home Care Aide
Dodson Family Home Care
01.2022 - 10.2024
Customer Service Representative
Drippin Wet Cycles
11.2020 - Current
Inventory Specialist
Drippin Wet Cycles
11.2020 - Current
Nursing Student
Georgia State University
Certified Nursing Assistant - CNA
Woodruff Technical College
High School Diploma -
Lakeside High School
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