Alexander Miller
Atlanta
Summary
Dynamic sales professional with a proven track record at AT&T Mobility, excelling in customer service excellence and sales pipeline management. Adept at training teams and enhancing performance, I leverage advanced communication skills to build strong client relationships and drive revenue growth. Committed to delivering exceptional results through strategic problem-solving and mentoring.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SPECIALIST SALES EXEC S2
AT&T Mobility
Atlanta
12.2023 - Current
- Developed strong relationships with clients through effective communication and follow-up.
- Conducted market research to identify potential customers and industry trends.
- Delivered product presentations to educate clients on features and benefits.
- Managed sales pipeline using CRM software to track leads and opportunities.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new sales team members on company products and sales techniques.
- Used cold calling and networking to sell products and services.
- Cultivated relationships with existing customers to encourage repeat business.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Negotiated contracts with clients on behalf of the company.
- Trained junior sales staff on techniques for improving customer service experience.
- Implemented processes for cross-selling products or services based on customer needs.
- Attended industry events to build relationships with key contacts in the field.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
IHX
AT&T Mobility
Cumming
12.2021 - 12.2023
- Engaged potential customers through direct door-to-door interactions.
- Presented product features and benefits to encourage purchases.
- Managed inventory and ensured accurate product representation.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Attended weekly team meetings to discuss sales strategies and targets.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Resolved customer complaints in an efficient manner while maintaining a positive relationship with them.
- Provided detailed information about the products being sold and answered customer questions.
- Developed relationships with key decision makers within target accounts.
- Participated in promotional events such as trade shows, exhibitions and conferences.
- Listened to customers to understand needs and put together optimal solutions.
Store Manager
AT&T Authorized Retailor
Various
01.2012 - 01.2020
- Managed daily store operations and maintained inventory accuracy.
- Trained and developed staff on customer service best practices.
- Implemented promotional strategies to enhance product visibility.
- Resolved customer inquiries and complaints effectively and efficiently.
- Monitored sales performance and adjusted strategies as needed.
- Coordinated staff scheduling to optimize coverage during peak hours.
- Conducted regular staff meetings to communicate goals and expectations.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Developed strategies to maximize sales and profitability.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Skills
- Customer service excellence
- Sales pipeline management
- Employee development
- Team performance improvement
- Business reporting
- Technical troubleshooting
- Mentoring experience
- Advanced communication
- Performance management
Affiliations
- Cub Scout Den Leader - Cornelia, Ga
Accomplishments
- 2024 Elite Mentorship Program Jan 2024 (11 Mentees)
- Metro Atlanta Guys for Good Board Start Feb 2022 - Jan 2024
- Digital Tools Feedback March 2024
- Business Advisory Council April 2024
- Management Development Program June 2024
- Prospecting Ride-A-Long August 2024
- Piedmont Newnan Fundraiser Host Sep 2024
- Q4 Continued Learning Feedback Oct 2024
- CapStone Presentation Oct 2024
- Mobility Zunos BAC Feedback Oct 2024
- Leadership Champions Program Oct 2025
Certification
Multiple LinkedIn Certifications for Sales Leadership and Development.
Timeline
SPECIALIST SALES EXEC S2
AT&T Mobility
12.2023 - Current
IHX
AT&T Mobility
12.2021 - 12.2023
Store Manager
AT&T Authorized Retailor
01.2012 - 01.2020