Amairah Augustine
Atlanta
Summary
Highly organized, dependable , and cross- trained leader with over 6 years of experience managing retail, front-desk operations, cash administration, and hospitality personnel. Proven track record in high volume customer relations , digital data entry, and financial and audit protocol. Expert in training incoming staff and stepping up to execute advanced supervisor duties . Seeking to leverage strong organizational, technical and administrative skills to transition into an Office Administrative or Medical Front Office role.
Overview
7
7
years of professional experience
Work History
Lead Cashier
Burlington Coat Factory Department Store
DORAVILLE, GA
01.2026 - Current
- Operated cash register, processed transactions efficiently, and maintained accurate cash drawer balance.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Managed daily cash reconciliation, ensuring discrepancy-free financial reporting.
- Trained new cashiers on procedures and best practices for smooth operations.
- Resolved customer complaints promptly, contributing to positive store reputation and customer loyalty.
Team Lad Sales Representative
Planet Fitness
Brooklyn, NY
07.2023 - 03.2024
- Engaged customers to understand their fitness goals and recommend suitable membership options.
- Assisted in daily operations, ensuring cleanliness and safety standards throughout the facility.
- Demonstrated product knowledge to effectively communicate membership benefits and services.
- Processed new member registrations and renewals efficiently to maintain customer satisfaction.
- Handled member inquiries and resolved issues promptly, enhancing overall member experience.
- Maintained inventory of merchandise and equipment, ensuring availability for members' needs.
Head Cashier Supervisor
Hasley Traders Market
Brooklyn, NY
02.2020 - 03.2023
- Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on customer service best practices and transaction procedures.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times for customers.
- Conducted regular audits of cash registers to maintain financial integrity and prevent discrepancies.
- Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
- Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
Housekeeping Manager Internship
Hyatt Centric Times Square
Manhattan, NY
06.2019 - 08.2019
- Supervised daily housekeeping operations, ensuring high cleanliness standards and guest satisfaction.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Developed efficient cleaning schedules to optimize labor resources and enhance productivity.
- Conducted regular inspections of guest rooms and common areas to maintain service quality.
- Led departmental meetings to communicate expectations, policies, and performance goals effectively.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
Education
High School Diploma -
Newtown High School
Elmhurst, NY06-2021
Skills
- Training and coaching
- Customer assistance
- Point of sale operation
- Cash handling
- Issue resolution
- Dependability
- Schedule coordination
- Opening and closing procedures
Timeline
Lead Cashier
Burlington Coat Factory Department Store
01.2026 - Current
Team Lad Sales Representative
Planet Fitness
07.2023 - 03.2024
Head Cashier Supervisor
Hasley Traders Market
02.2020 - 03.2023
Housekeeping Manager Internship
Hyatt Centric Times Square
06.2019 - 08.2019
High School Diploma -
Newtown High School