Amaiya Lockett
Macon
Summary
Highly motivated and dependable professional with a proven track record in administrative support, customer service, and team leadership. Recognized for delivering top-quality results under pressure while maintaining a positive, professional attitude. Skilled in building strong relationships with clients, co-workers, and leadership to ensure smooth operations. Seeking a role in reception, customer service, or administration where I can leverage my skills in organization, multitasking, and people management to enhance daily operations. Long-term, I aim to establish career stability while pursuing my goal of becoming a licensed dental hygienist, bringing the same dedication and precision to my future healthcare role.
Overview
7
7
years of professional experience
Work History
Deputy Clerk
Bibb County Courthouse
Macon, GA
01.2023 - 02.2026
- Supervisor: Kenesha Jackson - 478-621-5801
- - Process, review, and file official court documents with 100% accuracy and confidentiality.
- - Serve as first point of contact for the public, attorneys, and court officials, providing clear information.
- - Manage high-volume data entry and document preparation under tight deadlines.
- - Coordinate schedules and case filings to keep court operations running smoothly.
- - Maintain detailed records and streamline administrative workflows.
- Processed legal documents and maintained accurate court records for efficient case management.
- Developed training materials for new clerks, enhancing onboarding experience and operational consistency.
- Led initiatives to enhance public access services, increasing transparency in court operations.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Implemented digital solutions to optimize workflow processes, reducing paper usage significantly.
Shift Leader
Bath & Body Works
Macon, GA
05.2019 - 05.2023
- Manager: Melissa - 478-405-6937
- Supervised daily operations to ensure exceptional customer service and product availability.
- Trained and mentored team members, fostering a collaborative and high-performing work environment.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Managed inventory levels, conducted stock audits, and coordinated restocking efforts efficiently.
- Developed staff schedules to optimize coverage during peak hours while minimizing labor costs.
- Analyzed sales trends to inform merchandise decisions and improve inventory turnover rates.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
High School Diploma - undefined
Westside High School
Macon, GA01.2021
Skills
- Customer Service Excellence
- Microsoft Office & Data Entry
- Leadership & Team Supervision
- Time Management & Scheduling
- Inventory & Cash Handling
- Hiring, Training & Mentoring
- Paperwork & Records Management
- Problem-Solving & Conflict Resolution
Timeline
Deputy Clerk
Bibb County Courthouse
01.2023 - 02.2026
Shift Leader
Bath & Body Works
05.2019 - 05.2023
High School Diploma - undefined
Westside High School