Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Abney

Montrose

Summary

Persistent professional interested in obtaining a position that allows me to utilize my knowledge gained through experience. While maintaining a respectable working relationship with all colleagues. Trusts that a good line of communication is the key to being productive and operating effectively.


Overview

9
9
years of professional experience

Work History

Office Assistant

Tron Electrical Services
07.2024 - Current
  • Schedule future appointments
  • Invoice Customers
  • Send in quotes for future Jobs
  • Arrange travel for out-of-town jobs for employees
  • Weekly payroll for employees
  • Collect payments
  • Answer incoming calls
  • Manage business social media pages
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Medical Support Assistant

Carl Vinson VA Medical Center
08.2022 - 07.2024
  • Promotes the VA’s mission and organizational goals, supporting the effects of others, and seeking ways to improve our excellence in healthcare delivery, and being accountable to those we serve.
  • Perform scheduling in (VSE) Vista scheduling enhancement/Vista and CPRS (Computerized Patient Record System) programs also schedule Tele mental health appointments in VCM (Virtual Care Manager).
  • Vast knowledge of medical terminology and a wide range of clinical flow processes relating to success to care across multiple clinics, specialties, and / or community resources to assist patients via phone.
  • Responsible for daily monitoring and corrective actions of duplicate provider appointments, scheduling errors and consult follow-up for MH (Mental Health).
  • Organize patient records to research records, exact medical information and review records for completeness and accuracy.
  • Train new staff according to the Scheduling Directive.
  • Verify, capture, and update insurance.
  • Ensure all reports are complete and accurate by reviewing and monitoring data.
  • Manage/schedule (RTC) Return to Clinic orders, recall, consults and (VAOS).
  • Collaborate and share information with medical team to assure continuity of care.
  • Schedule for CBOC and Pact Teams.

Medical Receptionist

Dublin Ear, Nose, and Throat
02.2017 - 08.2022
  • Experienced in performing routine cleaning, maintenance, and troubleshooting of hearing aids, ensuring optimal performance for users.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Education

High School Diploma -

West Laurens High School
Dexter, Ga
05.2006

Skills

  • Microsoft Office (Outlook, Excel, Word, Power Point)
  • Adobe
  • UPS/USPS
  • Insurance verification
  • Appointment scheduling
  • Data Entry
  • VSSC
  • Customer service
  • Positive attitude
  • Time management
  • Data entry
  • EMR/EHR
  • Medical Records Management
  • Charting and Clinical documentation
  • Compassionate Punctual Customer Service
  • Teamwork
  • Quick Learner
  • Vista GUI
  • Vista R3
  • VAR
  • VAOS

Timeline

Office Assistant

Tron Electrical Services
07.2024 - Current

Medical Support Assistant

Carl Vinson VA Medical Center
08.2022 - 07.2024

Medical Receptionist

Dublin Ear, Nose, and Throat
02.2017 - 08.2022

High School Diploma -

West Laurens High School

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Amanda Abney